Telehealth on AWS

AWS technology enables healthcare organizations to connect with their patients where they are and when they need help, mixing virtual visits with in-person care.

Benefits of deploying telehealth solutions on AWS

AWS services and solutions that offer real-time voice and video communications, artificial intelligence/machine learning (AI/ML), and personalization enable you to scale, innovate, and operate to improve the patient and care provider experience. 

Provide access to quality care

When patients are unable to come to the clinic, telehealth on AWS solutions provide an effective way to meet patients where they are.

Enable timely and urgent care

Build a telehealth solution with AWS services that enable physicians to provide remote care during and after a health emergency.

Improve provider productivity

AWS telehealth technology facilitates self-service pre-screenings, automate the sharing of health information, and assist with diagnostics, freeing up provider time to focus on the patient.

Reduce overall healthcare costs

Video consultation and remote patient monitoring enabled by telehealth on AWS solutions reduce the need for hospital readmissions and follow-up visits.

Organizations deploying telehealth solutions on AWS


Discover how MedStar Health – the largest not-for-profit healthcare provider in the Maryland and Washington, D.C. region – built a telehealth contact center using Amazon Connect to support clinical staff in providing care for patients remotely.

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AWS re:Invent: Accelerating the transition to telehealth with AWS & MedstarHealth (25:23)”

CareMonitor is a telehealth platform that connects healthcare providers with patients to offer remote consultations with its highly popular video-conferencing solution built on the Amazon Chime SDK.

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YDS Delivery Systems

The National Health Service (NHS) in the UK and Arcus Global arranged an Amazon Connect trial in just 3 weeks that managed calls about the European Health Insurance Card (EHIC), answering calls 24/7 and resulting in a 26 percent reduction in contact center traffic.

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MetroPlusHealth, AWS, and a pro bono team from Bain & Company worked iteratively to design and deploy a working prototype over a three-week period, including SMS campaigns that reached up to 10,000 members a day.

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Omada Health

Learn how Cerner – a health information technology company providing solutions designed to empower healthcare systems, clinicians, and patients – used the Amazon Chime SDK to enable video in its health applications.

Case Study | Blog | Video


axialHealthcare’s Clinical Consult Services (CCS) team members are provided cases of potential opiod addition needing intervention for follow-up by phone or in-person visits. With staff spread across multiple states, axialHealthcare leveraged AWS by running a HIPAA-compliant virtual contact center on Amazon Connect.

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By rolling out AWS remote work and learning solutions, Juniper can support business continuity and connect residents with family and clinicians. Juniper manages aged care facilities across Western Australia. The organization uses Amazon Chime to facilitate communication between its communities, Amazon Connect for distributing recorded information, and Amazon WorkSpaces to enable employees to work from home.

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Click for a technical deep dive on the architecture, best practices, and deployment options.

  • What does this solution do? 

    Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, task management, powerful real-time and historical analytics, and intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies health contact center operations, improves agent efficiency, and lowers provider costs. You can set up a contact center in minutes that can scale to support millions of patients from the office or as a virtual contact center

    What's more is that Amazon Connect is a HIPAA-eligible service and is covered by our Business Associate Addendum (BAA). This means that Healthcare startups who deal with protected health information (PHI) can leverage Connect for their call center needs. 

    Digital therapeutics and precision medicine reference architecture

    Amazon Connect Capabilities

    Understand what makes Connect an omnichannel service for easy self-service management enabled by unified customer data and easy task management.

    Virtual Contact Center

    Find out how Amazon Connect can serve as an easy to use, scalable cloud contact center for remote agents.

    Agent Training for the Amazon Connect Contact Control Panel (CCP)

    Watch a solutions architect for Amazon Connect show you everything you need to know about using the CCP.

    Ask an Expert

    Have a more technical question and need to speak to someone with expertise? Send an email to an AWS expert to get your questions answered.

    Ready to Build?

    Sign into the AWS console and get started with Amazon Connect.

    Amazon Connect Partners

    Amazon Connect Delivery Partners are AWS Consulting Partners who help companies build cloud contact centers with Amazon Connect. By leveraging Amazon Connect, these AWS Partners can help you to improve patient experiences and outcomes at a lower cost.

    Learn more »


    Amazon Connect powered by AWS IQ

    AWS IQ connects you to AWS certified experts for hands on work. Select an offer, connect with the expert to customize the details, finalize the price, and securely grant access to your AWS environment. Pay directly through AWS, only after work is completed and you are satisfied.

    Learn more »


See related technical guides, webinars, white papers and much more.

How to Modernize your Patient Experience with Amazon Connect

Amazon Web Services (AWS) is reinventing healthcare for hospitals and healthcare systems. As the leading cloud platform, AWS provides proven solutions and partners to help healthcare organizations recoup costs and quickly transform their healthcare delivery. 

After launching Amazon Connect, AWS customers start receiving calls in about five minutes since there are no hardware requirements. This agility and time to value contributes to its rapid growth and adoption.

Watch now »

Telehealth: Scale and Transform Virtual Care in the AWS Cloud

Having a plan for telemedicine can improve your hospital’s ability to manage future emergencies, patients, clinicians, and communities. This eBook guides healthcare providers and hospitals seeking virtual care and telemedicine solutions today, while supporting a long-term strategy for the future.

Read now »

Telehealth Meets Cloud: How Cloud, AI, and ML Technologies are Transforming Telemedicine and Remote Care Delivery

This whitepaper discusses some of the benefits, use cases, and challenges with telemedicine, and outlines a framework for providers, hospitals, and payers to deliver remote care at large scale using cloud, Artificial Intelligence (AI), and Machine Learning (ML) technologies.

Read now »

Telehealth and Virtual Care: A Remote Lifeline for the World

Providers and patients are now delivering and receiving virtual care quickly – using the cloud’s on-demand IT resources and pay-as-you-go pricing model. Learn how the Amazon Web Services Cloud can lower costs, address your mission, and deliver patient-centric care today. These use cases demonstrate different ways telehealth and virtual care can support the patient journey – helping boost efficiency in delivery and provide better outcomes for patients.

Read now »

Journey to the Cloud: The Ontario Telemedicine Network (OTN)

The Ontario Telemedicine Network (OTN) is the largest telemedicine network in Canada used by physicians, allied HCS, healthcare organizations, patients, and families. OTN was able to scale their reach by choosing a cloud first-strategy and deciding to build a next-generation video network on the Amazon Web Services (AWS) Cloud. This webinar discusses OTN’s cloud architecture and how they were able to scale a sudden 4,000% deluge of telehealth demand and combat increased security threats as a result of COVID-19.

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Delivering Modern, Accessible Virtual Healthcare Solutions with the Cloud

Delivering modern, accessible virtual healthcare solutions such as telemedicine with the cloud is a rapidly expanding area of healthcare in part due to the COVID-19 pandemic, according to CNBC. Read this blog to understand how customers around the globe are building on Amazon Web Services (AWS) to scale, innovate, and operate at scale to improve the patient and care provider experience.

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How Implementing a Real-World Evidence Platform on AWS Drives Real World Business Value

Understand the business drivers behind the rising importance of real-world evidence platforms (RWE) to life sciences companies for research and product development, and learn how Deloitte’s ConvergeHEALTH Evidence Lifecycle Management Platform on the AWS Cloud enables RWE use cases to drive real world business value.

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Alexa Voice for Healthcare

Healthcare organizations can build Alexa HIPAA-eligible skills that connect to them their customers through immersive voice experiences, using protected health information.

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AWS Re:Invent 2020: Embed Video Conferencing in Any App with the Amazon Chime SDK

Hear from Cerner, who is using the Amazon Chime SDK to enable video in its health applications. Learn how the Amazon Chime SDK is creating a new world of video everywhere with unique innovations and the global scale of AWS, and how you can enable video in your applications. 

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Provide Easy Communication with Doctors and Streamline Billing for Patients with Amazon Connect

MedStar Health is the largest not-for-profit healthcare provider for patients in the Maryland and Washington, D.C. region. To support clinical staff in providing care for patients remotely, MedStar Health built a telehealth contact center using Amazon Connect.

Explore the story »

AWS Re:Invent 2020: Accelerating the Transition to Telehealth with AWS (Medstar Health)

Speakers from AWS and MedStar Health discuss their experience developing and deploying two call centers in less than a week using Amazon Connect, supporting the delivery of an average of 3,500+ outpatient telehealth sessions every weekday.

Watch now »

The Digital Front Door: Bringing the Full-Cycle Consumer Experience to Healthcare

Both the healthcare experience and patient outcomes see meaningful change when providers and payers harness cloud technology to recognize patients when they enter the digital front door and to guide them along their care journeys. This E-book details the AWS tools that will facilitate that transition.

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Embracing Remote Services: Best Practices and Lessons Learned from COVID-19

The AWS Institute hosts a video panel to highlight how public sector organizations around the world are using cloud technology to address problems that emerged with COVID-19.

Watch now »

Partner solutions

Discover the latest partner solutions for healthcare through the AWS Partner Network and AWS Marketplace. See more solutions in the Partner Network or in AWS Marketplace.


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Deloitte MyPath for Health is a digital health care network that connects patients, caregivers, providers, and life sciences organizations to deliver comprehensive therapy management services across the patient journey. By transforming the patient experience, MyPath for Health can help improve outcomes and cultivates real-world data for breakthroughs in chronic and complex diseases.


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Babylon’s mission is to put an accessible and affordable health service in the hands of every person on Earth. With existing operations in the United States, the United Kingdom, Canada, and Rwanda plus multiple countries across Asia Pacific and the Middle East, Babylon Health is on the path to achieving its mission.


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Huma partners with scientists, technologists and healthcare professionals to understand, treat and ultimately prevent ill health. Giving knowledge and power to those with medical conditions, while saving clinicians time, energy and valuable resources. Because, by collectively benefiting from the data we individually generate, we can all live our longest, fullest lives.


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Veritas helps healthcare providers address information management challenges including backup and recovery, business continuity, software-defined storage and information governance. Every one of its industry-leading solutions is designed around the principle that information is more important than infrastructure. Veritas provides Information Management solutions for 86% of Fortune 500 companies.


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Cerner’s health information technologies connect people and systems at more than 27,500 contracted provider facilities worldwide. Recognized for innovation, Cerner offers solutions and services for healthcare organizations of every size. Together with its clients, Cerner is creating a future where the healthcare system works to improve the well-being of individuals and communities.


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Telehealth Medical Eligibility and Claims Management Bundle™

Change Healthcare is a leading independent healthcare technology company that provides data and analytics-driven solutions to improve clinical, financial and patient engagement outcomes in the U.S. healthcare system. Change Healthcare is a key catalyst of a value-based healthcare system, accelerating the journey toward improved lives and healthier communities.


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FHIR® enabled Data Activation Platform

Innovaccer Inc. is a leading healthcare data activation company committed to making a powerful and enduring difference in the way care is delivered. Innovaccer's aim is to make full use of the healthcare data by righting the wrongs of healthcare technology, doing away with long-standing problems and replacing them with ideal solutions. 


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Inpatient Medicine Workflow Telehealth System

EmOpti's Inpatient Medicine Workflow Telehealth System, powered by secure, cloud-based automated workflows supports multiple inpatient use cases, all improving the profitability and quality of care for hospitals. These use cases include: Tele-Hospitalist, Virtual Rounding, Registration, Discharge Planning and Teaching.

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