Getting started with Amazon Connect (3:13)
Getting started with Amazon Connect chat (6:23)
How do I enable quick connects on Amazon Connect (3:58)
Agent Training for the Amazon Connect Contact Control Panel (CCP) (19:03)

Thought Leadership Blogs

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No blog posts have been found at this time. Please see the AWS Blog for other resources. 

Technical Resources Blogs

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No blog posts have been found at this time. Please see the AWS Blog for other resources. 

Visit the Contact Center Blog Channel to learn about unique use cases, best practices, technical how-to’s, and new launches.


AWS Contact Center Day

July 13
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Enterprise Connect Orlando

Orlando, FL
September 27 - 29
Register for event »


No webinars have been found at this time. Please see the AWS Online Tech Talks On-Demand for other resources. 


Introduction to Amazon Connect chat (6:23)
Introduction for Contact Lens for Amazon Connect (3:05)
Amazon Connect CTI adapter for Salesforce (10:53)
Enterprise Connect 2020: AWS keynote (24:17)
Customer contact week at home keynote (28:33)
Capital One contact centers innovate faster using Amazon Connect (3:22)

Whitepapers & eBooks

IDC: Meter-Centric to Customer-Centric: Madrileña Red de Gas' Cloud Transformation

Read report 

Nemertes PilotHouse Awards: Artificial intelligence platforms for customer engagement

Read report 

Frost & Sullivan Buyers Guide: Amazon Connect - delivering speed, intelligence and flexibility for an improved customer experience

Read report 

The Total Economic Impact (TEI) Of Amazon Connect

Read eBook 

4 evaluation essentials for personalizing and innovating your customer service

Read eBook 

Maximize contact center results with Amazon Connect, featuring Aberdeen Research

Read whitepaper 

AI in the contact center: Service leaders across the Fortune 1000 are paying attention

Read whitepaper 

Aberdeen Research: Integrate chat with your omnichannel programs to exceed customer expectations

Read report 

Contact center optimization for financial services

Read eBook 

Making Artificial Intelligence Work for Your Business

Read whitepaper 

What's new

  • date

AWS re:Invent presentations

AWS re:Invent 2020 presentations

What's Next: Tasks
Connect and the future of Cloud contact centers
Solve customer issues quickly: Wisdom
What's next: Contact Lens and Wisdom
Personalized service with customer profiles
What's Next: Customer Profiles & Voice ID
Deploying social services
Voice ID session
Responsive customer service
Tasks Session
CL Real-time session

AWS re:Invent 2019 presentations

AWS re:Invent 2019: Amazon Connect: Omnichannel cloud contact centers w Intuit & Salesforce
AWS re:Invent 2019: Modern service desk with Amazon Connect and News Corp
AWS re:Invent 2019: The New York Times: Improving customer care with Amazon Connect
AWS re:Invent 2019: Contact Lens for Amazon Connect: new speech analytics powered by ML
AWS re:Invent 2019: Accolade speeds health answers to customers with Amazon Connect

AWS re:Invent 2018 presentations

GE Appliances Transforms the Modern Contact Center Using Machine Learning & Analytics
axialHealthcare & Rackspace: Customizing Your Amazon Connect Contact Center
Mutual of Omaha Implementation on Amazon Connect, Powered by Accenture
Hilton & Intuit: Moving Large Scale Contact Centers to Amazon Connect
Customer-Centric Contact Centers with Amazon Connect & Machine Learning
Liberty Mutual: Bring the Power of AI to Your Amazon Connect Contact Center
Globe Telecom Keynote @ AWS re:Invent 2018

AWS re:Invent 2017 presentations

Hear From Capital One and T-Mobile on How They are Using Amazon Connect
Learn How To Use AWS IoT and Amazon Connect to Drive Proactive Customer Service
Hear About Using Amazon Connect with Amazon Lex in Your Contact Center
Learn How Your Organization Can Benefit From Amazon Connect


Administration Guide

Helps you get started using Amazon Connect. Describes an Amazon Connect virtual contact center and helps administrators add users, choose telephony options, manage data storage, and configure encryption settings.

HTML | PDF | GitHub

API Reference Guide

Describes the API operations for Amazon Connect.


Post your questions and feedback to the Amazon Connect discussion forum. Use the RSS feeds and e-mail watches to stay in tune with Amazon Connect.  


Simplify using Amazon Connect in your applications with an API tailored to your programming language or platform.

Receive answers to your Amazon Connect questions  

Visit the FAQs page
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