Demos
Introduction to Amazon Connect Chat | Amazon Web Services (5:23)
What are Amazon Connect Contact Flows? | Amazon Web Services (6:40)
Getting Started with Amazon Connect Tasks | Amazon Web Services (7:02)
How do I enable quick connects on Amazon Connect (3:58)
Getting Started with Amazon Connect | Amazon Web Services (5:56)
Agent Training for the Amazon Connect Contact Control Panel (CCP) (19:03)
Thought Leadership Blogs
Publish Date
- Publish Date
No blog posts have been found at this time. Please see the AWS Blog for other resources.
Technical Resources Blogs
Publish Date
- Publish Date
No blog posts have been found at this time. Please see the AWS Blog for other resources.
Visit the Contact Center Blog Channel to learn about unique use cases, best practices, technical how-to’s, and new launches.
Articles
WSJ: 3 Ways Great Customer Service Can Grow Your Business
Read articleWSJ: How to Build Loyalty With Digital Native Customers
Read articleWSJ: Personalize Customer Service With Machine Learning
Read articleWSJ: Delivering Customer Service in a New Hybrid World
Read articleWSJ: Cost Center to Innovation Center
Read articleWSJ: Taking Customer Experience to the Next Level with AI
Read articleWSJ: How the Pandemic Transformed Government Customer Service
Read articleWSJ: Reinventing the Contact Center
Read articleCX Today: CCaaS: How Proactive Outreach is Reimagining Customer Communication
Read articleCX Today: CCaaS: Why Effective Case Management is Critical to Delivering Top Customer Service
Read articleWebinars
No webinars have been found at this time. Please see the AWS Online Tech Talks On-Demand for other resources.
Presentations
Improving CX with omnichannel contact center interactions (53:38)
Unlock continuous CX innovation with Amazon Connect (58:56)
Improve agent performance with ML-powered Amazon Connect (37:42)
Machine Learning Powered Contact Center Agents (2:20)
Introduction for Contact Lens for Amazon Connect (3:05)
Amazon Connect CTI adapter for Salesforce (10:53)
Accelerating CX innovation with Amazon Connect (22:31)
Customer contact week at home keynote (28:33)
Capital One contact centers innovate faster using Amazon Connect (3:22)
Whitepapers & eBooks
IDC: Meter-Centric to Customer-Centric: Madrileña Red de Gas' Cloud Transformation
Read reportNemertes PilotHouse Awards: Artificial intelligence platforms for customer engagement
Read reportFrost & Sullivan Buyers Guide: Amazon Connect - delivering speed, intelligence and flexibility for an improved customer experience
Read reportThe Total Economic Impact (TEI) Of Amazon Connect
Read eBook4 evaluation essentials for personalizing and innovating your customer service
Read eBookMaximize contact center results with Amazon Connect, featuring Aberdeen Research
Read whitepaperAI in the contact center: Service leaders across the Fortune 1000 are paying attention
Read whitepaperAberdeen Research: Integrate chat with your omnichannel programs to exceed customer expectations
Read reportContact center optimization for financial services
Read eBookMaking Artificial Intelligence Work for Your Business
Read whitepaperCCW Digital: The Evolving State of Customer Service
Read whitepaperAnalyst reports
What's new
AWS re:Invent presentations
AWS re:Invent 2022 presentations
Accelerate business results with AWS purpose-built applications
How women leaders are transforming customer experience
What’s new in contact centers with Amazon Connect
Optimize contact center outcomes with Amazon Connect
Boost agent productivity and performance with Amazon Connect
How NAB transformed the self-service experience w/Amazon Connect & ML
Deliver resilient, personalized experience at scale w/Amazon Connect
[NEW] Resolve customer issues faster w/Amazon Connect agent workspace
[NEW] Optimize your workforce with Amazon Connect
[NEW] Improve agent performance with Contact Lens for Amazon Connect
AWS re:Invent 2021 presentations
Unlock continuous CX innovation with Amazon Connect (58:56)
Improve agent performance with ML-powered Amazon Connect (37:42)
Deliver exceptional customer experiences with AWS Business Applications (47:36)
AWS On Air ft. Contact Lens Call Summarization (16:01)
ML-powered call summarization in Contact Lens for Amazon Connect (60:40)
Improving CX with omnichannel contact center interactions (53:38)
AWS re:Invent 2020 presentations
What's Next: Tasks
Connect and the future of Cloud contact centers
Solve customer issues quickly: Wisdom
What's next: Contact Lens and Wisdom
Personalized service with customer profiles
What's Next: Customer Profiles & Voice ID
Deploying social services
Voice ID session
Responsive customer service
Tasks Session
CL Real-time session
AWS re:Invent 2019 presentations
AWS re:Invent 2019: Amazon Connect: Omnichannel cloud contact centers w Intuit & Salesforce
AWS re:Invent 2019: Modern service desk with Amazon Connect and News Corp
AWS re:Invent 2019: The New York Times: Improving customer care with Amazon Connect
AWS re:Invent 2019: Contact Lens for Amazon Connect: new speech analytics powered by ML
AWS re:Invent 2019: Accolade speeds health answers to customers with Amazon Connect
AWS re:Invent 2018 presentations
GE Appliances Transforms the Modern Contact Center Using Machine Learning & Analytics
axialHealthcare & Rackspace: Customizing Your Amazon Connect Contact Center
Mutual of Omaha Implementation on Amazon Connect, Powered by Accenture
Hilton & Intuit: Moving Large Scale Contact Centers to Amazon Connect
Customer-Centric Contact Centers with Amazon Connect & Machine Learning
Liberty Mutual: Bring the Power of AI to Your Amazon Connect Contact Center
Globe Telecom Keynote @ AWS re:Invent 2018
AWS re:Invent 2017 presentations
Hear From Capital One and T-Mobile on How They are Using Amazon Connect
Learn How To Use AWS IoT and Amazon Connect to Drive Proactive Customer Service
Hear About Using Amazon Connect with Amazon Lex in Your Contact Center
Learn How Your Organization Can Benefit From Amazon Connect
Documentation
Helps you get started using Amazon Connect. Describes an Amazon Connect virtual contact center and helps administrators add users, choose telephony options, manage data storage, and configure encryption settings.
Post your questions and feedback to the Amazon Connect discussion forum. Use the RSS feeds and e-mail watches to stay in tune with Amazon Connect.
Simplify using Amazon Connect in your applications with an API tailored to your programming language or platform.
Receive answers to your Amazon Connect questions