EngageHQ compliments the Amazon Connect platform by delivering a cohesive ecosystem of context from your existing data, enabling your employees to deliver excellent Customer Experiences on every interaction. With lightning-fast deployment and consumption-based costs, Untagl EngageHQ produces rapid...
Transforming the contact center environment can seem like a daunting task, especially when considering the legacy complexities of traditional contact center environments. The Sentinel Landing Zones for Amazon Connect offering includes three different tiers, each adding additional functionality...
Challenges Businesses receive hundreds, if not thousands, of customer inquiries every day. And each of these contacts offers the chance to inspire customers. Companies that recognize the strategic importance of supporting technologies for the contact center have a clear advantage. However,...
Futran Solutions brings extensive experience in deploying IVR, contact center, and CRM/Ticketing platforms, providing a full range of services to support your transition to Amazon Connect. Our expertise in UX and conversational design, backed by data science and analytics, ensures a smooth...
The AWS Well-Architecture Framework is a set of best practices that guide customers in building a resilient and agile Amazon Connect Environment. When architecting an Amazon Connect Solution, the Well-Architecture best practices are based around three foundation pillars: Stability,Efficient and...
Acceleraate Change Management for Amazon Connect provides comprehensive support for your contact centre. With this service, you can leverage the powerful features of Amazon Connect & AWS to create a seamless and efficient experience for both your customers and your team, without taking on the...
Transform your contact center with custom Amazon Connect integrations tailored to your needs. Our experienced team collaborates with you to design, implement, and fine-tune custom applications that seamlessly integrate Amazon Connect with third-party applications, other platforms, and phone...
Professional Services bundles to be used to help configure your NEONNOW product or one of the NEONNOW add on services. Our Services can include. Requirements Gathering, Design, Build, Test and post go-live support of your Amazon Connect Contact Centre platform using NEONNOW and/or an add on...
Contact Center Builder is a far easier way to deploy a full contact center solution that includes an IVR and an IVA chatbot for prompting callers and gathering intent an ACD for directing calls to the right agent queue a complete instance of Amazon Connect for handling calls and comprehensive...
With a dedicated team of experienced contact centre and AWS certified professionals, CyberCX can help you deliver engaging, personal experiences to your customers and start to see the benefits rapidly. By leveraging knowledge and expertise gained from client successes across a variety of...
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