As an Atlassian Platinum partner we have brought together the best of both worlds to offer an omni-channel ServiceDesk solution, leveraging our many years experience within ServiceNow to offer a better customer (CX)and employee (EX) experience. With the ability to recognise your contacts, and...
*Salesforce Energy & Utilities Cloud* is built specifically for the energy and utilities industry, offering a suite of innovative tools to enhance customer relationships, streamline operations, and drive sustainable growth and on the worlds #1 AI CRM. Energy & Utilities Cloud includes specialized...
Handle any customer call with ease. Take advantage of inbound and outbound voice, dynamic routing, callbacks, employee support and more. All the essentials you need in a single package. Our GC1 Tier TShirt Size Options gets you up and running quickly and includes. Project Design & Support Design...
Amazon Connect Tasks, a feature of Amazon Connect, makes it easier to prioritize, track, manage, and automate contact center agent tasks, improving agent productivity and ensuring customer issues are quickly resolved. Today, agents struggle to determine the priority of work and have to track their...
As an AWS and SAP partner, Arvato Systems offers an SAP-CX Connector that brings all customer CRM data into the AWS Connect contact center. Call center agents can manage the entire customer interaction process in a fully integrated way. Based on SAP Standard OData Services, all customer data can...
At TASKE Technology, we help you design and implement your ideal omni-channel, cloud contact center. We can customize your new contact center to help you break free from the limitations and restrictions hampering your old call center. We can even align some aspects of the user interface, agent...
Challenges: Businesses receive hundreds, if not thousands, of customer inquiries every day And each of these contacts offers the chance to inspire customers. Companies that recognize the strategic importance of supporting technologies for the contact center have a clear advantage. However,...
Traditional chatbots rely on heavily structured conversations, pre-planned outcomes, and lack the breadth of knowledge to answer new or emerging topics. Answer and Act: Gen AI-Powered Chatbot converses using AWS Generative AI, and can determine fallbacks that include API calls, invoking other...
This model, "Mistral-7B-Retail-Banking-v1," is a fine-tuned version of the mistralai/Mistral-7B-Instruct-v0.2, specifically tailored for the retail banking domain. It is optimized to answer questions and assist users with various banking transactions. Intended Use Recommended applications: This...
Model Package - Fulfilled on Amazon SageMaker
Salesforce Service Cloud Voice (SCV) natively integrates Amazon Connect into Salesforce to deliver a new contact center solution that brings together voice conversations, digital channels, and CRM data in real time. As both a premier Salesforce partner and Amazon Connect Service Delivery Partner,...
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