Our mission is to simplify contact center migration to Genesys cloud, allowing you to fully unlock the potential of these cutting-edge innovations and kickstart your Customer Experience Transformation with ease. With our Turbo Launch program, we begin by evaluating your business requirements and...
The Uniphore-Amazon integration makes it easier than ever for businesses to improve both the customer and contact support agent experience through in-call agent guidance and automation. U-Assist In-Call has guided workflows and next-best action alerts that help to reduce agent onboarding time,...
Rapidly unlock and secure the full potential of Amazon Connect with Waterfield Tech’s Xcelerator, tailored specifically for retail enterprises. From platform setup to project oversight, leverage comprehensive features including omnichannel and self-service, agent productivity tools, analytics and...
Customers choose Amazon Connect for its scalability, flexibility, and unbridled potential. Our Customer Experience (CX) team focuses on helping customers to implement and adopt Amazon Connect in their organization. With over 100 Connect implementations collectively among the team, our experts...
Based on the AWS public cloud infrastructure, eGain Knowledge Hub for Amazon Connect elevates the performance of contact center agents, helping them deliver right answers at the right time across all touchpoints to customers. Personalized knowledge base access for agents Personalized knowledge...
FastStart Program Packages Startup Package Get started quickly on Amazon Connect voice channels. Starting at $50,000 Up to 5 voice queues Voice Only Dual Tone Multi Frequency (DMTF) only Operations Management Portal (OMP) Out of the box (OOTB) reports and Contact Control Panel (CCP) Intro to...
Consilium delivers advanced integration between Salesforce and Amazon Connect, offering contact center agents the ability to easily look up customer profile information and deliver a more efficient interaction. Agents spend less navigating multiple platforms/applications, and more time focusing on...
What Is a Visual IVR? ChoiceView Visual IVRs and Visual Bots allow callers to SEE and HEAR information on standard calls they make to businesses. Visual IVRs eliminate the tedious voice-only interactions with automated phone systems. Instead, callers are presented with visual menus and visual...
eGain Cobrowse provides smooth co-browsing experiences even on complex websites and offers following benefits: Delightful - Allows phone and chat agents to provide a richer, multimedia experience by conducting a simultaneous cobrowse session. Easy and secure - Enables the agent and...
CTI for Oracle Siebel and Amazon Connect by AMC Technology's DaVinci improves the agent and customer experience by supporting standard features, like screen-pop, click-to-dial, and logging of call/interaction activities. Our Interaction Orchestration Platform's low-code model also allows you to...
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