We understand that customer interactions are often complex, requiring multiple steps and/or staff outside of customer service to solve particular issues. Playvox WFM enables you to plan, forecast, and schedule agents for multi-step interactions with AI-powered foresight, helping you keep your...
Contact Data Analytics (CDA) is Axim's cloud subscription based, browser accessible, reporting solution. CDA integrates to Avaya CMS External Call History (ECH) to provide customers with a reporting solution to help them uncover critical insights and business value from their ECH data through our...
SYDLE ONE Service Desk brings together the tools to carry out all the best ITSM practices, while having the flexibility to adapt them to your company's needs, enabling you to deliver a next-level end-to-end service experience to employees and customers. Create customized service portals for...
unitQ turns qualitative user feedback into data-driven insights that help companies like Strava, Chime, and AppLovin improve product quality. unitQ consolidates feedback across support tickets, social media, app reviews into a central repository. Our AI-driven platform automatically buckets them...
Cresta lets you drive a better customer experience, ensure compliance, and unlock revenue opportunities with our AI-driven, real-time coaching platform. We provide dynamic, live guidance to every agent based on the best practices of your top performers, let managers see and track every conversation...
Voice-based surveys that use speech recognition and natural language understanding. Build a new and engaging way of hearing your customers. Uncover the true voice of the customer experience, identify new opportunities, target new personas and increase the overall engagement.
Centrical for Amazon Connect provides an employee-centric contact center experience to boost agent performance and engagement and empower managers to provide targeted support to their teams. The solution leverages metrics from Amazon Connect, Contact Lens, and other mission-critical contact center...
Cognitive View monitors communication channels to automate quality and customer experience. In addition, it provides the necessary tools to create a customer-centric culture and reduce operational risk. Below are some of the high-level functionalities: - Supports a variety of data sources,...
CARE is a smart unified workspace for call center agents offering real-time advisory and automation. CARE enhances the productivity of agents and enables organizations to deliver a consistent brand voice while lowering support costs. CARE Foundation Package includes the following agent dashboard...
SaaS based IT Service Management solutions on the basis of USU IT Service Management. -- USU IT Service Management uses a low-code/no-code technology that ranks highly in the global survey comparing leading tools by Forrester Research: "USU has a low-code/no-code solution which is among the...
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