Customer Engagement Solutions

Capture, engage, optimize, and monetize user behavior at the moment of intent.

Win, retain, and grow customers across every channel

Consumers demand personalized, omnichannel experiences in real-time, along with high standards for data privacy and customer service. Customer Engagement Solutions running on AWS enable marketers to interact, monetize, and retain their customers across every channel at scale.

Chapter 3 | Digital customer experience: Solution in focus

Customer Service & Support Solutions

Zendesk in Focus

Available on demand
Speaker: Nathan Smith, Director, North America Partner Sales, Zendesk

Hear from Nathan Smith, Director of North America Sales, to learn how Zendesk empowers customer success teams to create a unified view of customer interactions, resolve support tickets faster and most importantly build brand loyalty.

Local Measure in Focus

Available on demand
Speaker: Jonathan Barouch, CEO & Founder, Local Measure

How do you deliver an exceptional customer experience across every touchpoint? Hear from Jonathan Barouch, CEO, to learn how Local Measure increases customer satisfaction, reduces customer churn and increases productivity for contact center agents.

Khoros in Focus

Available on demand
Speaker: Lans Crauer, Senior Business Value Consultant, Khoros

Digital channels are growing in both number and reach. Is your brand ready to move from “digital too” to “digital first”? Hear from Lans Crauer, Senior Business Value Consultant, on how Khoros helps you seamlessly blend voice, synchronous chat, and asynchronous messaging into one unified desktop to provide consistent customer and agent experiences.

Sendbird in Focus

Available on demand
Speaker: Adena DeMonte, Product Marketing Manager, Sendbird

Are you successfully connecting customers in a digital world? Hear from Adena DeMonte, Product Marketing Manager, on how Sendbird makes it fast and easy to improve customer experiences with in-app chat for better conversations and fast, secure transactions.

Marketing & Customer Engagement Platforms

Branch Metrics in Focus

Available on demand
Speaker: Michelle Lerner, Sr. Director, Business Development, Branch Metrics

How does a brand optimize the mobile experience and increase the customer lifetime value of an mobile app user? Hear from Michelle Lerne, Sr. Director of Business Development, to learn how Branch helps customers looking to acquire and engage mobile app users at scale.

Cordial in Focus

A person with straight blonde hair wearing a black blazer and white shirt, framed by an orange circle.

Available on demand
Speaker: Beth Dabagian, Director, Partnerships & Channels, Cordial

Cordial is the intelligent cross-channel marketing platform for customer-obsessed retail brands like Revolve, 1-800 Contacts, Backcountry, and Eddie Bauer. Cordial enables these organizations to achieve a new level of customer intimacy and loyalty and revenue by optimizing the key touchpoints.

Sprinklr in Focus

A person wearing a dark shirt standing outdoors with a scenic background of trees, streetlights, and distant mountains.

Available on demand
Speaker: David McCarthy, Marketing & Ads SC Leader, Sprinklr

When a business can’t handle its own data, how can it be expected to efficiently handle customer data? Tune in to hear David McCarthy, Marketing & Ads SC Leader, discuss how Sprinklr helps enterprises unify their data and teams to generate better business strategies that delight customers across +30 modern channels.