Integrated solutions for Amazon Connect
Improve your customer experience and contact center efficiency with pre-integrated solutions and pre-defined consulting services from APN Partners with validated capabilities.
Sales and Service
Implementing a Sales and Service solution with AWS Partner Network (APN) Partners and AWS enables you to modernize and optimize your customer engagements. Customer engagement solutions on AWS combine the benefits of having a unified view of customer interactions with the efficient, self-service capabilities of Amazon Connect.
Digital Channels and Customer Engagement Management
Digital Channels and Customer Engagement Management solutions complement and extend that capabilities of your Amazon Connect contact center by helping you manage customer interactions across channels, often leveraging machine learning capabilities.
Workforce Management, Workforce Optimization, and Quality Management
APN Partners complement and extend the capabilities of your Amazon Connect contact center by helping you manage resources and processes throughout your organization.
Speech Analytics and Quality Management
Make every customer interaction a positive one by learning a little bit more about what your customers want from each interaction they have with your brand over the phone. Speech Analytics and Quality Management solutions from APN Partners integrate with your Amazon Connect contact center to help your marketing and sales teams determine what efforts, processes, and strategies work best.
Security and Voice Biometrics
Contact centers can be the target of fraudulent activity. Security and Voice Biometrics solutions from APN Partners can help you protect your Amazon Connect contact center from fraudulent activity and minimize the impact of fraud on your organizations.
Collaboration and UCaaS
Collaboration and UCaaS solutions can work together with Amazon Connect to enable your contact center agents to easily connect with customers and other experts, enabling improved customer service and increased collaboration within your organization.
By integrating Location Services solutions provided by APN Partners with your Amazon Connect contact center, you’ll be able to take the guess work and wait time out of call center operations in order to serve your customers quickly and effectively.