Cloud Fundraising Accelerator Supercharge your nonprofit's fundraising efforts with our Cloud Fundraising Accelerator! CCJM Solutions, in partnership with AWS and Ingram Micro, is offering a free, 12-week accelerator program designed to transform your fundraising strategies and operational...
Samsung AI Contact Center Enhance your e2e customer experience with automation and let AI resolve repetitive conversations, letting your staff focus on helping the customer with complex inquiries that require creativity, empathy, and problem solving. AI Contact Center’s bots allow customers to have...
Extended Softphone is a web application that builds upon Amazon Connect’s native Contact Control Panel (CCP). Agents receive a unified view of their contacts and interactions with features like a customizable Screen Pop, contact attributes display, phone directory, customizable caller ID for...
Customers choose Amazon Connect for its scalability, flexibility, and unbridled potential. Our Customer Experience (CX) team focuses on helping customers to implement and adopt Amazon Connect in their organization. With over 100 Connect implementations collectively among the team, our experts...
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Starting from $0.01 to $0.09/hr for software + AWS usage fees
This is a repackaged open source software product wherein additional charges apply for support. osTicket is a robust, open-source help desk and ticketing system that facilitates efficient customer support management. It allows organizations to capture, organize, and track support requests...
Linux/Unix, Ubuntu 22.04 - 64-bit Amazon Machine Image (AMI)
In an insurance journey, beginning with marketing and quoting and ending in claims management, automation with Ushur gives your brand the opportunity to be customer-centric. Digital innovation does not have to be slow and cost-prohibitive. What gaps in customer experience would you address if you...
eGain Cobrowse provides smooth co-browsing experiences even on complex websites and offers following benefits: Delightful - Allows phone and chat agents to provide a richer, multimedia experience by conducting a simultaneous cobrowse session. Easy and secure - Enables the agent and...
Contact Suite is a strategic component of any Amazon Connect implementation. It consists of pre-packaged solutions that extend the breadth of capabilities of Connect. The solution can be seamlessly implemented to work in tandem with Amazon Connect services uncluding Outbound Campaigns, Contact...
Your contact center is a customer experience supply and demand solution. As an enterprise, you care about how effectively this solution is being put to work, how much redundancy, irrelevance and inefficiency has built up over the years. If you want to clean out unwanted and unused configuration and...
Comprehensive softphone as a desktop client and a webphone with configurable user skins, integrations with phone contacts, call logs with callback options, supervisor console, Caller Name display on incoming calls, call result codes. Amazon Connect Desktop Softphone and Webphone offer seamless...
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