• By Paragon Cloud Services

AWS Connect stands as a cornerstone in omnichannel cloud contact centers. Like any other system with extended functionality, it requires a certain level of experience and expertise to configure and implement to meet and exceed your business requirements. Our focus is clear: with our proven,...

• By Razor from Occam

Razor is a comprehensive platform for automating and optimizing customer experience in contact centers. With its powerful suite of tools, it streamlines the discovery of IVR/IVA systems, provides functionality testing, real-time monitoring, and load testing capabilities. The platform enables...

• By ConnectGen, Inc

ConnectGen provides advanced integration between Salesforce and Amazon Connect, enabling contact center agents to effortlessly access customer profile information for more efficient interactions. This integration reduces the time agents spend navigating multiple platforms, allowing them to focus on...

• By Comstice Inc.

Comstice Quartz Reporting and Analytics for Amazon Connect helps to enhance the performance of your customer communications, set goals and thresholds for the teams. It offers unified customer service reports by blending Amazon Connect data with 3rd-party platforms. Benefits - Unified Customer...

• By Vyntelligence

Empower customers with a no-app download solution to remotely provide video survey information, so that you can more accurately estimate and quote for installation services. Manage the entire customer journey end-to-end with Vyn SmartVideoNotes. Reduce site visits and carbon miles. Accessed via a...

• By NICE

NICE CXone, the world's #1 cloud customer experience platform, transforms your call center software - empowering exceptional agent and customer experiences: every channel, every time. CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization,...

• By Tech Holding

Are you paying too much for your call center? If you’re paying for services like RingCentral, Ooma, Justcall or the like, you’re paying too much. On top of the cost for software, paying for agents, equipment and workspaces can be cost prohibitive and managing these systems can be draining on your...

• By NeuraFlash

Amazon Connect Contact Lens Jump Start by NeuraFlash enhances Amazon Connect deployments by accelerating the utilization of Amazon Connect Contact Lens. Amazon Connect Contact Lens offers comprehensive contact center analytics capabilities, enabling businesses to monitor, measure, and continually...

• By USAN

Configuration Manager offers maximum flexibility and security by providing role-based users with the ability to change and control all data-driven call flow attributes through an easy-to-use table interface. Changes and updates can be tested in a development or UAT environment prior to production...

• By CSS Corp

CSS Corp Smart Contact Routing Services for Amazon Connect Users A modern-day contact center has numerous moving parts, ranging from customer engagement applications, queuing, and routing systems, to CRMs and workforce optimization solutions. Running this complex ecosystem seamlessly and...