Digital Government
Amazon Web Services (AWS) works with public sector leaders to make the government operate at the speed of constituent expectations by transforming enterprise systems that power core business functions, including managing ERP, issuing licenses and permits, accepting and processing payments, managing tax and revenue systems, and analyzing government data.
Use cases
Modernizing government operations
State and local governments rely on taxes and fees to fund operations. Collecting revenue and auditing processes can be costly and time consuming. By using the cloud, agencies can better understand the data they collect, make information more available and transparent, use data to drive decision making, discover new insights in pre-existing datasets, and assess for fraud.
One-stop constituent engagement
As the standards for technology expected by constituents rises with adoption of mobile delivery, governments must provide more personalized digital experience for tech-savvy citizens. The opportunity to transform the interaction and enable the government to interact in a more streamlined manner can improve the experience and enhance collections.
Improving response time
With aging infrastructure, governments have been collecting data to capture consolidated non-emergency services requests, often through unified 311 calls. The data contains insights on trends that often go untapped. Automating the 311 functions with machine learning and voice-enabled services can reduce the cost of these systems, free up city resources, and bring the voice of the constituent into government planning and decision making.
Availability
Cloud technology will be the backbone infrastructure for data-driven smart cities across the country. What makes a city smart? Your data and your vision. By leveraging the multiple data sources that government leaders have today and integrating additional datasets, you can design modern programs and services that make a city smart. Through sensors, connectivity, and analytics, AWS can help you begin your transformation.
Intelligent Innovation: Tech Trends Taking Root in State and Local Governments
“Cloud completely, holistically changes how you manage your government operations, serve your constituents, and it also changes your culture."
Hardik Bhatt, Leader for Digital Government Vertical for U.S. State and Local Government, AWS
How AWS streamlines digital services for state and local government
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Data Lakes
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Security Compliance
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Disaster Recovery
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Database Migration
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Hybrid Cloud
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Data Lakes
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Data Lake
The AWS Cloud provides many of the building blocks required to help customers implement a secure, flexible, and cost-effective data lake. These include AWS managed services that help ingest, store, find, process, and analyze both structured and unstructured data. To support our customers as they build data lakes, AWS offers the data lake solution, which is an automated reference implementation that deploys a highly available, cost-effective data lake architecture on the AWS Cloud along with a user-friendly console for searching and requesting datasets.
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Security Compliance
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Security and Compliance
We know customers care deeply about privacy and data security. That’s why AWS gives customers ownership and control over their customer content by design through simple but powerful tools that allow customers to determine where their customer content will be stored, secure their customer content in transit or at rest, and manage access to AWS services and resources. AWS GovCloud (US) is available to government customers, organizations in government-regulated industries, and other private entities that meet AWS GovCloud (US) requirements.
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Disaster Recovery
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Disaster Recovery
Businesses of all sizes are using AWS to enable faster disaster recovery of their critical IT systems without incurring the infrastructure expense of a second physical site. AWS supports many disaster recovery architectures, from those built for smaller workloads to enterprise solutions that enable rapid failover at scale. AWS provides a set of cloud-based disaster recovery services that enable fast recovery of your IT infrastructure and data.
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Database Migration
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Database Migration
As the cloud continues to drive down the cost of storage and compute, a new generation of applications have emerged, creating a new set of requirements for databases. These applications need databases to store terabytes to petabytes of new types of data, provide access to the data with millisecond latency, process millions of requests per second, and scale to support millions of users with unique access protocols.
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Hybrid Cloud
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Hybrid Cloud
In cloud computing, hybrid cloud refers to the use of both on-premises resources in addition to public cloud resources. A hybrid cloud enables an organization to migrate applications and data to the cloud, extend their datacenter capacity, utilize new cloud-native capabilities, move applications closer to customers, and create a backup and disaster recovery solution with cost-effective high availability.
Related resources
The rise of the Chief Data Officer
As organizations increasingly rely on data to accomplish their goals, they are adding a new role in order to balance expertise in statistics, policy, management, leadership, and rapidly evolving technology: the chief data officer (CDO). Although individuals with the same set of responsibilities may hold many titles, there has been a rapid growth in the role of the CDO in recent years.
Disaster response and recovery
Immediately following the Sonoma County fires, the staffing resources in place could not handle the demands required to provide services and inform the public. To scale to meet the demands of citizens QLess, an innovator in customer-interaction management (CIM) technology, worked around the clock to deploy its Amazon Web Services (AWS)-hosted solution for Sonoma County in a single weekend.
Failing fast
How are startup organizations able to innovate so quickly? Without the large monetary commitment to a physical infrastructure, they can lean on the cloud to provide an environment that allows them to fail—securely and without a large upfront investment. Government agencies are depending on the cloud to do exactly the same: Set up an inexpensive environment to scale up and down as testing requires and deliver the tools they need to improve the lives of the residents they serve.
StormSense: IoT for flood alerts
Coastal communities are frequently impacted by flooding from storm surge, rain, and tides. To expand and enhance the capabilities along Virginia’s seaside Eastern Shore, Virginia Institute of Marine Science (VIMS) at the College of William & Mary developed StormSense on AWS. With IoT enabled water level sensors, VIMS’s hydrodynamic flood modeling and forecasting capabilities, and the VIMS TideWatch Network, Stormsense improves flood resilience in the region.
Our customers
