Tag: Amazon Chime

Cloud-based contact centers that leverage AI for enhancing the customer experience are gaining wide acceptance. TCS RemacX is an AI-powered CX collaboration space that extends Amazon Connect’s out-of-the box capabilities. It provides ways for customers to get insurance quotes, for example, and assists customer with FAQs using Amazon Lex. It also supports proactive customer communication like automated reminders for payments due using Amazon Pinpoint, and video calling using Amazon Chime.

With the rise of voice assistants like Amazon Alexa, customer expectations for handling inquiries and transactions have shifted from the outdated phone keypad, also known as dual tone multi-frequency (DTMF), to modern conversational AI that enables machines to communicate with human beings. In this post, we demonstrate how Presidio implemented conversational AI to check the wait time and reserve a table at a restaurant using Amazon Chime SDK, Amazon Lex, and Amazon Polly.

Looking for qualified support for a parent is a hard task and often a leap in the dark. Parentsmile is a unique reservation platform that integrates healthcare, training, educational, and all-encompassing psychophysical well-being services. This post demonstrates how ZERO12 built Parentsmile’s SaaS platform; exploring the main infrastructure with Amazon Elastic Container Service (Amazon ECS), the continuous integration and continuous delivery (CI/CD) process, and the asynchronous workflow for payments and reminders.

Today’s global marketplace relies heavily on contact centers for streamlining, maintaining, and maximizing customer service and sales at scale. Explore the role of machine learning solutions in transforming contact centers and the key aspects of Quantiphi’s contact center intelligence (CCI) solution built on AWS. Learn how it helped a U.S.-based consumer healthcare organization address contact center challenges by using custom artificial intelligence and ML techniques.

Video conferencing provides a communication channel for meetings, but one-way screen sharing falls short of fulfilling the real needs of hybrid and remote teams. Bluescape’s goal is to make virtual meetings as effective and seamless as working together side-by-side. To do this, Bluescape has fundamentally changing the way content is shared in video meetings. Amazon Chime SDK provides the real-time communications components that enable audio, video, and screen share capabilities.

AWS introduced Amazon EventBridge partner event source integrations to showcase reference architectures and end-to-end use cases that help you get started quickly with integrating SaaS partners in your own applications. Fully open source, these solutions include code and AWS Serverless Application Model (SAM) templates that can be customized and extended to fit your application’s needs. The reference architectures include AWS Quick Starts and GitHub code to ease integration.