AWS Contact Center
AWS recognized as a Leader in 2024 Gartner Magic Quadrant for Contact Center as a Service with Amazon Connect
Gartner, a company that delivers actionable, objective insight to executives and their teams, has published the 2024 Gartner Magic Quadrant for Contact Center as a Service (CCaaS). Amazon Web Services (AWS) was named a Leader for the second year in a row, and we believe this is a testament to the innovation of Amazon Connect, our flexible, AI-powered cloud contact center solution. This Leader placement, we feel, reflects our commitment to empowering companies of all sizes, from startups to large enterprises, to deliver superior customer experiences at a lower cost.
According to Gartner, AWS is a CCaaS Leader because of our Ability to Execute and Completeness of Vision. Vice President of Amazon Connect, Pasquale DeMaio, reflects, “In just 7 years, Amazon Connect has grown to be trusted by tens of thousands of customers and we’re energized by this Leader placement for a second year. We continue to rapidly innovate to provide businesses of all sizes with a flexible, scalable, and intelligent cloud contact center solution. Our focus is on empowering businesses to deliver more meaningful, personalized customer interactions that drive measurable results.”
Today, Amazon Connect customers like Capital One, Intuit, Hilton, Air Canada, DoorDash, National Australia Bank, and Amazon.com use Amazon Connect to deliver superior customer experiences.
The Gartner report offers insightful guidance as you evaluate the right cloud contact center solution for your business.
Access a complimentary copy of the 2024 Gartner Magic Quadrant for CCaaS report
To learn more about Amazon Connect:
- Visit the Amazon Connect page
- Looking to learn more about Amazon Connect IVR? We offer flexible migration options at your pace
- Attending re:Invent 2024? Check out Your guide to customer experience with Amazon Connect
Ready to transform your customer service experience with Amazon Connect? Contact us.