AfterShip CEO Teddy Chan on his company’s origins, top features, and future plans

AfterShip is a SaaS solution that helps online retailers keep track of all their packages in one place. CEO Teddy Chan co-founded the company in 2012 after a previous venture introduced him to the painful world of shipping consumer products to customers and having to keep on top of tracking each package.

AfterShip differs from regular tracking numbers because it helps online merchants extend their customer service by keeping their customers actively informed about exactly where their packages are, every step of the way. They are currently integrated with a number of different shopping carts, including with some big marketplaces, and merchants can customize their shoppers’ after purchase experiences.

Chan says that AfterShip is currently working on the management of returns, in addition to expanding their shipping business.

Watch the video to learn more about AfterShip.