Category: AWS Support

In this post, we explore how you can use Amazon Bedrock to generate high-quality categorical ground truth data, which is crucial for training machine learning (ML) models in a cost-sensitive environment. Generative AI solutions can play an invaluable role during the model development phase by simplifying training and test data creation for multiclass classification supervised learning use cases. We dive deep into this process on how to use XML tags to structure the prompt and guide Amazon Bedrock in generating a balanced label dataset with high accuracy. We also showcase a real-world example for predicting the root cause category for support cases. This use case, solvable through ML, can enable support teams to better understand customer needs and optimize response strategies.

AWS provides a powerful tool called AWS Support Automation Workflows, which is a collection of curated AWS Systems Manager self-service automation runbooks. These runbooks are created by AWS Support Engineering with best practices learned from solving customer issues. They enable AWS customers to troubleshoot, diagnose, and remediate common issues with their AWS resources. In this post, we explore how to use the power of Amazon Bedrock Agents and AWS Support Automation Workflows to create an intelligent agent capable of troubleshooting issues with AWS resources.