Category: Amazon Q

Amazon Q Business is a generative AI-powered assistant that enhances employee productivity by solving problems, generating content, and providing insights across enterprise data sources. Beyond searching indexed third-party services, employees need access to dynamic, near real-time data such as stock prices, vacation balances, and location tracking, which is made possible through Amazon Q Business plugins. […]

In this post, we show how Amazon Q Business integrates with QuickSight to enable users to query both structured and unstructured data in a unified way. The integration allows users to connect to over 20 structured data sources like Amazon Redshift and PostgreSQL, while getting real-time answers with visualizations. Amazon Q Business combines information from structured sources through QuickSight with unstructured content to provide comprehensive answers to user queries.

The New Relic AI custom plugin for Amazon Q Business creates a unified solution that combines New Relic AI’s observability insights and recommendations and Amazon Q Business’s Retrieval Augmented Generation (RAG) capabilities, in and a natural language interface for ease of use. This post explores the use case, how this custom plugin works, how it can be enabled, and how it can help elevate customers’ digital experiences.

In this post, we walk you through configuring and setting up the Amazon Q Salesforce Online connector. Thousands of companies worldwide use Salesforce to manage their sales, marketing, customer service, and other business operations. The Salesforce cloud-based platform centralizes customer information and interactions across the organization, providing sales reps, marketers, and support agents with a unified 360-degree view of each customer. With Salesforce at the heart of their business, companies accumulate vast amounts of customer data within the platform over time. This data is incredibly valuable for gaining insights into customers, improving operations, and guiding strategic decisions. However, accessing and analyzing the blend of structured data and unstructured data can be challenging. With the Amazon Q Salesforce Online connector, companies can unleash the value of their Salesforce data.

In this post, we explore how to integrate Amazon Q Business with SharePoint Online using the OAuth 2.0 ROPC flow authentication method. We provide both manual and automated approaches using PowerShell scripts for configuring the required Azure AD settings. Additionally, we demonstrate how to enter those details along with your SharePoint authentication credentials into the Amazon Q console to finalize the secure connection.

Amazon Q Business provides a rich set of APIs to perform administrative tasks and to build an AI assistant with customized user experience for your enterprise. In this post, we show how to use Amazon Q Business APIs when using AWS Identity and Access Management (IAM) federation for user access management.

In today’s data-intensive business landscape, organizations face the challenge of extracting valuable insights from diverse data sources scattered across their infrastructure. Whether it’s structured data in databases or unstructured content in document repositories, enterprises often struggle to efficiently query and use this wealth of information. In this post, we explore how you can use Amazon […]

This post shows how Mark43 uses Amazon Q Business to create a secure, generative AI-powered assistant that drives operational efficiency and improves community service. We explain how they embedded Amazon Q Business web experience in their web application with low code, so they could focus on creating a rich AI experience for their customers.

In this post, we explore how Principal used QnABot paired with Amazon Q Business and Amazon Bedrock to create Principal AI Generative Experience: a user-friendly, secure internal chatbot for faster access to information. Using generative AI, Principal’s employees can now focus on deeper human judgment based decisioning, instead of spending time scouring for answers from data sources manually.

Microsoft Teams is an enterprise collaboration tool that allows you to build a unified workspace for real-time collaboration and communication, meetings, and file and application sharing. You can exchange and store valuable organizational knowledge within Microsoft Teams. Microsoft Teams data is often siloed across different teams, channels, and chats, making it difficult to get a […]