AWS Partner Network (APN) Blog
Streamlining AWS Cloud Provisioning and Governance with ServiceNow
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| Servicenow |
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By Sunil Bemarkar, Sr. Partner Solutions Architect – AWS
Gian Mario Deluigi, Senior Outbound Product Manager – ServiceNow
Ram Devanathan, Senior Manager, Product Management – ServiceNow
As cloud technologies evolve, businesses are increasingly adopting cloud strategy to meet their infrastructure requirements. However, managing the cloud environment can be challenging without the right tools and processes. ServiceNow is addressing these challenges head-on, offering a seamless integration that empowers organizations to effectively manage their AWS cloud resources.
Background
AWS, as a leading cloud service provider, hosts a vast array of services for organizations, including compute instances, storage, databases, and networking. The dynamic and scalable nature of AWS services means that the cloud environment is constantly evolving. Manually tracking these services is inefficient and prone to errors. Automating the discovery process that provides IT teams have with accurate, real-time visibility insights into their AWS resources, which is essential crucial for achieving operational excellence.
ServiceNow is an AWS Partner Network (APN) Advanced Technology Partner with AWS Public Sector Competencies. ServiceNow gives enterprises complete visibility of their entire IT environment, including virtualized and cloud infrastructure. ServiceNow also simplifies service mapping, delivery, and assurance, consolidating IT service and infrastructure data into a single system of record.
In this post, we will explain various capabilities of ServiceNow platform to manage AWS cloud environments for businesses to achieve successful digital transformation.
Enhancing Cloud Operations with AWS and ServiceNow
ServiceNow IT Operations Management (ITOM) offers a comprehensive and integrated set of capabilities that seamlessly enhance your existing ServiceNow IT Service Management (ITSM) investments. It enhances operational efficiency, reduces costs, mitigates risks, and supports strategic decision-making. The ServiceNow platform delivers the intelligence you need to rapidly find service degradations and outages, understand and resolve issues, automate problem remediation, and optimize cloud spend. ServiceNow ITOM transitions from manual event collection to an automated system that promptly identifies and resolves critical incidents and their underlying causes.
AWS is the world’s most comprehensive and broadly adopted cloud, offering over 200 fully features services from data centers globally. When integrated with ServiceNow’s IT Service Management (ITSM) and IT Operations Management (ITOM), businesses achieve unprecedented efficiency and control over their cloud resources.
Architecture Diagram
The integration between ServiceNow platform and AWS, allows organizations to automate self-service and provisioning of AWS services, manage and govern existing deployments, and optimize costs. By centralizing AWS cloud management tasks, IT Operations team is able to streamline operations, reduce manual errors, optimize spend and accelerate response times.
Figure 1–ServiceNow integration with Amazon Web Services
Key Features of AWS and ServiceNow Integration
Below features of ServiceNow integration with AWS helps organizations in their digital transformation journey.
Automated Provisioning and Orchestration
ServiceNow uses Cloud Formation and Terraform templates to provision AWS resources. This allows users to request and manage AWS resources directly from ServiceNow’s self-service portal. This automation extends to complex workflows, and ensuring that AWS resources are allocated efficiently and in compliance with organizational policies.
Cloud Resource Management
The integration provides a unified view of AWS resources across your IT organization. It enables IT teams to manage the lifecycle of AWS resources and perform actions of maintaining and improving the services after it has gone live. This centralized management approach improves visibility, control, and operational efficiency.
Cloud cost optimization
The AWS and ServiceNow integration allow businesses to easily keep cloud spend under control by providing comprehensive visibility into AWS services. Additionally, this allows businesses to easily identify cost drivers and forecast future spend with high level of granularity. Custom recommendations are available to optimize resources at scale.
Enhanced Security and Compliance
Security and compliance are top priorities for any cloud strategy. AWS and ServiceNow strengthen these aspects by automating compliance checks and enforcing security policies. This proactive approach secures AWS resources and maintains regulatory compliance from the outset.
Driving Digital Transformation with AWS and ServiceNow
The integration of AWS with ServiceNow is more than just a technical solution; it’s a strategic enabler for digital transformation. By automating and optimizing cloud management tasks, businesses focus on innovation and delivering value to their customers.
Organizations of all sizes and industries are leveraging AWS and ServiceNow to:
- Accelerate the deployment of cloud resources
- Enhance operational efficiency and agility
- Strengthen security and compliance posture
Customer Success:
The effectiveness of the ServiceNow’s ITOM platform helping companies manage AWS environments is exemplified through its successful implementation across multiple industries as noted below by the customer testimonials.
“ServiceNow ITOM + ITAM proved to be the perfect set of solutions for us, offering seamless cloud cost management, inventory management, self-service provisioning and advanced post-provisioning capabilities tailored specifically for our AWS Cloud needs. It’s been a game-changer for our efficiency and overall operational excellence, thanks to the Event Management, AIOps capabilities and integration with our existing ITSM offering.”
– Sr. Manager – ITOps, Retail company chain (North America)
“With AWS cloud, ServiceNow solutions streamline self-service requests, preventing misconfigurations and delays. With ITOM Cloud Accelerate, we can easily create and auto-approve standard changes, ensuring meticulous logging in ServiceNow, moving beyond traditional email methods. With Cloud Cost Management, we can easily identify cost drivers and reduce our cloud spend with tailored recommendations. ”
– Manager of Cloud Infrastructure team, Government-owned utility company (North America)
Conclusion
The partnership between AWS and ServiceNow is transforming how businesses manage their cloud environments. By providing tools for automated provisioning, centralized management, cost management and enhanced governance, this integration enables organizations to navigate the AWS cloud landscapes with ease.
As cloud strategies continue to evolve, the combination of AWS and ServiceNow’s IT operations management capabilities will remain a critical component of successful digital transformation initiatives. Together, ServiceNow and AWS deliver a compelling solution for end-to-end cloud management. By integrating ServiceNow and AWS, organizations can:
- Standardize infrastructure management using ServiceNow’s single system of record and robust service catalog.
- Manage the entire service lifecycle of AWS Cloud and the services they contain.
- Create a single security management model across public and private cloud environments.
- Give cloud administrators, users, and operators the tools they need to be productive and drive the business forward.
ServiceNow Cloud Transformation on AWS is available as a SaaS offering in AWS Marketplace. Check out the ServiceNow website to learn more and set up a demo.
ServiceNow – AWS Partner Spotlight
ServiceNow is an AWS Partner that gives enterprises complete visibility of their entire IT environment, including virtualized and cloud infrastructure. ServiceNow also simplifies service mapping, delivery, and assurance, consolidating IT service and infrastructure data into a single system of record..