AWS for UK Local Government

Transform citizen services with the scale, flexibility, and capability of a trusted partner

Amazon Web Services (AWS) gives local authorities the tools and flexibility to build modern digital services so they can innovate on behalf of citizens using secure, cost-effective cloud services. Across the UK, councils are using data to inform where resources are needed, automating manual processes, and using artificial intelligence to facilitate the delivery of core services.

“Cloud, unless”: How a Cyber Attack Changed Hackney Council’s Relationship with Technology Overnight

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Insights on local government

Principles of the Local Digital Declaration in action

Local authorities across the country have taken the principles of the Local Digital Declaration to heart and embedded them into their own working practices. In this guide, you can learn about some of the most exciting and impactful examples of this progress.

How a cyber-attack changed Hackney Council overnight

Local government can work in a flexible and secure cloud environment with the AWS Cloud. Watch this presentation to see how Hackney Council has been able to rebuild stronger in the cloud in order to protect information, identities, applications, and devices with confidence.

Modernising government for the new normal

Organisations that embraced cloud services proved more responsive during the pandemic. In this whitepaper, explore some of government’s newest challenges as it adapts to the shift. Discover practical advice and emerging practices for resilient healthcare, restarting the economy, reskilling the workforce, and more.

Transforming how citizens live, work, and travel

The winners of the AWS City on a Cloud Challenge 2020 are innovating on behalf of citizens and united by their responsibility for efficient public service. Learn more about the projects and public sector organisations in each category on our website.

Work on a local level

AI and elderly

Better patient care with secure, scalable analytics

Break down siloes and unite your data to analyse it and act on your insights. Health and care organisations can utilise solutions such as EMIS Explorer to quickly analyse the health records from 4,000 GP practices to create simple dashboards and determine where prioritisation is needed.


local government

Detecting and resolving Council priorities

Swindon Borough Council is using AI to detect potholes, graffiti, and fly tipping, and then automating the ticketing process to get a team mobilised to resolve the issue. Watch this video to see how it happens.


Instant access to medical records

Lancashire and South Cumbria Integrated Care System has enabled healthcare professionals in the region to have instant access to patients’ medical history, using a service built on AWS. See how they’re using it to help save lives and provide better care.

citizen services

Improving citizen experience

Aylesbury Vale District Council is the first local authority in the UK to launch a skill for Amazon’s voice-controlled Alexa. Using artificial intelligence, the Council is changing how its constituents access services.

Solve your biggest challenges

Make better data-driven decisions

Break down siloes and unite your data to analyse it and act on your insights. We can help you build data strategies that enable better internal sharing among council teams, as well as among external public and private sector partners while making sure you have the necessary security controls in place.

Achieve cost savings and increase efficiencies

Authorities typically save around 60 percent by moving from on-premises infrastructure to the cloud. In addition, by automating processes and the scaling up and down of resources, customers can efficiently manage technology infrastructure, platforms, and licensing.

Digitise services and respond to citizens quickly

Build intuitive digital services that enable citizens to interact with council teams via web and mobile channels. Local authorities can respond quickly to rapidly changing citizen requirements and achieve efficiencies through automation using AWS services.

Re-use best practice and open source solutions

Explore the AWS open government solutions to find open source code, standards, and practices already built, implemented, and trusted by governments around the world. Work with us to share your own solutions—and be part of a global network.

Make more of your infrastructure

AWS Landing Zone

Quickly set up a secure and scalable environment as your baseline, then build and grow as you like. AWS Landing Zone is an ideal way to get started with multi-account architecture, identity and access management, governance, data security, network design, and logging.

Amazon Connect

Join Hounslow, Windsor and Maidenhead, Cambridgeshire and Peterborough, and the other local authorities already using Amazon Connect to respond to citizens across multiple channels. Find out how our cloud contact centre helps you provide superior customer service at a lower cost.

Analytics and AI

Combine multiple sources and accelerate new data-driven, decision-making capabilities to direct resources and improve efficiencies. Learn how other local authorities are making data-driven decisions and predicting service demand by using analytics, artificial intelligence, and machine learning in the cloud.


Automate manual tasks or processes, make more efficient use of your resources, and deliver better digital services to citizens with AWS services. In this video, you can see how the Met Office built a severe weather warning system using only serverless services, reducing message delay from 15 minutes to just one.

See how it’s done

Mitigating cyber threats and building resilience

“In our darkest hour AWS were there to help us, not just with the technical recovery but also to support our vision and strategy for taking the council forward beyond this one event.”

Matthew Cain, Head of Digital and Data, Hackney Council

Enhancing citizen engagement

"Our legacy contact centre was very expensive to maintain and required significant amounts of engineering support. Using Amazon Connect, we had an operational service up and running in just over 3 months without any impact to citizens."

Niel Arnold, Former Chief Information Officer, Northumberland County Council

Providing smarter constituent services

“We’re able to release information and plug in things—like chatbots, live chat, AI, voice—that we would never be able to get with an on-premises solution.”

Richard Holland, Assistant Director of Technology Innovation, London Borough of Waltham Forest


Applying AI with compassion

“All councils, regardless of whether they’re in the UK or further afield, have the same issues—we all have to deal with graffiti, fly-tipping, potholes, and with decreasing budgets. AWS was really engaging, easy and open to work with, and seemed to really care about the people of Swindon and the potential social good this project could do.”

Sarah Talbot, Emerging Technologies Team Leader, Swindon Borough Council

Our Customers

Get started

It's easy to get started with Amazon Web Services. Just sign up for an AWS account or contact a public sector account representative to learn more.