Category: Travel and Hospitality

ASAPP, an AWS Advanced Partner, provides AI-powered solutions for customer service. Founded in 2014, ASAPP helps transform contact centers by automating tasks, assisting representatives, and improving customer experience. Their GenerativeAgent platform handles complex conversations while maintaining enterprise-level performance and safety standards. This blog explains how ASAPP’s GenerativeAgent platform, built on AWS infrastructure, combines cloud capabilities with specialized AI to transform customer service operations.

The travel and transport industry faces increasing pressure to reduce emissions due to environmental regulations and consumer demand. However, a gap exists between consumers’ stated willingness to pay more for sustainable options and their actual behavior. TCS GreenMiles Mobility aims to bridge this gap by providing data-driven insights, discoverability of emissions hotspots, control over reducing emissions through operational changes, and predictability through modeling net-zero pathways.

Marriott’s CISO Arno Van Der Walt manages cybersecurity through a “human-centered, data-driven, technology-enabled” approach aimed at making security frictionless. Critical partnerships with AWS, Deloitte, and Palo Alto Networks leverage AI/ML to share threat data and empower “impossible” autonomous security. Together, their tri-party services provide an end-to-end platform unifying business and security data to detect threats and enable quick response.

AWS Partners represent a variety of geographies, backgrounds, and interests. With a network so widespread, AWS collaborates with businesses that excel in providing value-added services to customers from varied industries, including healthcare and life sciences, travel and hospitality, financial services, energy and utilities, media and entertainment, automotive, education, and more. Our industry-focused approach leverages specialized expertise and purpose-built solutions to help partners transform with AWS and solve the challenges facing various markets.

A unified, autonomous, and fully digital airline operations solution can help mitigate challenges related to cost inefficiency, latency, or suboptimal decisions and their consequences, including cost, disruption, and customer dissatisfaction. TCS Aviana is an AI-based solution developed by Tata Consultancy Services (TCS) that enables airlines to have comprehensive operations visibility, digital collaboration, and data-driven decision-making through connected insights and intelligence.

Digital food ordering is one of the most rapidly growing global industries today. Cognizant’s OrderServ 2.0 platform is an omni-channel digital ordering platform designed for the restaurant and food services industries. It has built-in connectors for seamless integration with restaurant point-of-sale (POS) systems, master data management, payments services, loyalty programs, and other business applications. OrderServ 2.0 is offered as a SaaS platform hosted on AWS.

By powering personalized, relevant, and timely digital interactions built on guest behavior data, Braze can help AWS lodging customers generate additional revenue and engage guests for the long run using personalization. Learn how a hotel customer can rapidly and simply transform their web booking engine into a digital user engagement solution offering a personalized booking experience including upsell capabilities.

The restaurant industry is experiencing an unprecedented transformational change. Elevated expectations for cleanliness, health, and safety are accelerating the adoption of contactless technologies, curbside pickup options, and mobile payments. Learn how Capgemini’s Digital Cloud Platform (DCP) for Restaurants empowers the industry to reimagine digital transformation by delivering compelling customer interaction and streamlined operations while reducing costs and improving efficiency.

The aviation industry was impacted greatly by COVID-19 as the need for social distancing and safety precautions became fundamental in reducing the spread. As air travel begins to increase, enabling social distancing standards for passenger safety is critical in restoring confidence when flying. AWS Premier Consulting Partner Wipro has developed a solution called Passenger Queue System (PQS) that alleviates passenger congestion and affords more freedom for passengers to dine and shop prior to the boarding process.

Using state-of-the-art technology, user-defined events, and identification of operational exceptions, TaskWatch is redefining the way Cincinnati/Northern Kentucky International Airport (CVG) gains efficiencies through automation. Adding TaskWatch’s computer vision platform that works in conjunction with AWS Panorama, the Airport sees, adds, and explores distinct use cases for advanced AI. TaskWatch is leading the way for continuous improvement in capacity management and productivity.