AWS Partner Network (APN) Blog
Importance of Service Level Agreement for SaaS Providers
One of the fundamental changes in adopting a SaaS model is moving from a product delivery to a service-oriented mindset. SaaS provides a 24×7 digital channel between you and the end customers. This post looks at how service level agreements (SLAs) aren’t just a measure of availability, but a tool that helps measure if the service is meeting the requirements of the customer-independent of the underlying architecture.