AWS News Blog
Category: Contact Lens for Amazon Connect
Amazon Connect – Now Smarter and More Integrated With Third-Party Tools
We launched Amazon Connect in 2017 and, since then, thousands of customers have created their own contact centers in the cloud. Amazon Connect makes it easy for non-technical customers to design interaction flows, manage agents, and track performance metrics. For example, when I book a Best Western hotel room in Europe by phone, the call […]
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