AWS News Blog

Category: Contact Center

Amazon Connect – Now Smarter and More Integrated With Third-Party Tools

We launched Amazon Connect in 2017 and, since then, thousands of customers have created their own contact centers in the cloud. Amazon Connect makes it easy for non-technical customers to design interaction flows, manage agents, and track performance metrics. For example, when I book a Best Western hotel room in Europe by phone, the call […]

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AWS announces AWS Contact Center Intelligence solutions

What was announced? We’re announcing the availability of AWS Contact Center Intelligence (CCI) solutions, a combination of services that empowers customers to easily integrate AI into contact centers, made available through AWS Partner Network (APN) partners. AWS CCI has solutions for self-service, live-call analytics & agent assist, and post-call analytics, making it possible for customers […]

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