AWS News Blog

Category: Amazon Connect

New – Amazon Connect and Amazon Lex Integration

I’m really excited to share some recent enhancements to two of my favorite services: Amazon Connect and Amazon Lex. is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. is a service for building conversational interfaces using voice and text. By integrating these […]

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Amazon Connect – Customer Contact Center in the Cloud

Customer service is essential to the success of any business. In order to provide voice-based customer service at scale, many organizations operate call centers. At the low end, call centers simply route incoming calls to any available agent. More sophisticated systems support more sophisticated routing and interaction, including the ability to create customized call trees […]

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