Category: Amazon Connect

This post is contributed by Taka Matsumoto, Cloud Support Engineer AWS Directory Service lets you run Microsoft Active Directory as a managed service. Directory Service for Microsoft Active Directory, also referred to as AWS Managed Microsoft AD, is powered by Microsoft Windows Server 2012 R2. It manages users and makes it easy to integrate with compatible AWS services […]

This post courtesy of Giedrius Praspaliauskas, AWS Solutions Architect Even with best IVR systems, customers get frustrated. What if you knew that 10 callers in your Amazon Connect contact flow were likely to say “Agent!” in frustration in the next 30 seconds? Would you like to get to them before that happens? What if your […]