Tag: VoiceFoundry

We are excited to highlight 127 AWS Partners that received new or renewed designations in January for our global AWS Competency, AWS Managed Service Provider (MSP), AWS Service Delivery, and AWS Service Ready programs. These designations span workload, solution, and industry, and help AWS customers identify top AWS Partners that can deliver on core business objectives. AWS Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.

We are excited to announce the new AWS Conversational AI Competency launching in Q1 2023, which helps enterprises implement high-quality, highly effective chatbot, virtual assistant, and IVR solutions through the expertise of AWS Partners. AWS Conversational AI Competency Partners provide domain expertise, tools, and services to aid in selecting use cases, defining Natural Language Understanding (NLU) Intents and training phrases, designing effective conversational flows, and more.

Please join us in congratulating our 2022 AWS Partners of the year from Australia and New Zealand! Each year, we honor members of the AWS Partner Network (APN) who are leaders in the channel and play key roles in helping customers drive innovation and build solutions on AWS. Announced throughout the year, AWS Partner Awards recognize a wide range of born-in-the-cloud and traditional services and software partners whose business models have embraced specialization and collaboration.

AWS Partners are building successful migration and modernization practices to help customers with their workloads, and partners are leveraging AWS Partner Funding programs to sell more projects and grow their AWS businesses. Based on past successes and feedback from AWS Partners, customers, and the AWS field, we have consolidated several migration funding programs into the Migration Acceleration Program (MAP). These changes will help fund small and large migrations to AWS across different workloads.

Each year, we honor members of the AWS Partner Network (APN) who are leaders in the channel and play key roles in helping customers drive innovation and build solutions on AWS. Announced throughout the year, AWS Partner Awards recognize a wide range of born-in-the-cloud and traditional consulting and ISV partners whose business models have embraced specialization and collaboration. Please join us in congratulating these leading AWS Partners for their success!

Zendesk and VoiceFoundry released the Amazon Connect app on the Zendesk Marketplace as part of a broader vision for the intelligent contact center of the future. The Amazon Connect app for Zendesk brings together a wide set of capabilities and unlocks endless possibilities for you to empower your agents and better engage your customers. By combining the powers of Amazon Connect and Zendesk, businesses can build a more intelligent contact center.

We are excited to highlight 104 APN Partners that received new designations in December for our global AWS Competency, AWS Managed Service Provider (MSP), and AWS Service Delivery programs. These designations span workload, solution, and industry, and help AWS customers identify top APN Partners that can deliver on core business objectives. APN Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.

First responders, public safety agencies, disaster response organizations, hospitals, schools, and cities are facing a growing number of challenges in resiliency planning. With the new AWS Public Safety & Disaster Response Competency, AWS customers can identify top APN Consulting Partners that can identify, build, and implement technology offerings that improve organizational capacity to prepare, respond, and recover from emergencies and disasters.

We are excited to highlight 79 APN Partners that received new designations in May for our global AWS Competency, AWS Managed Service Provider (MSP), and AWS Service Delivery programs. These designations span workload, solution, and industry, and help AWS customers identify top APN Partners that can deliver on core business objectives. APN Partners are focused on your success, helping customers take full advantage of the business benefits AWS has to offer.

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. It’s based on the same contact center technology used by 70,000 Amazon customer service associates around the world to power millions of customer conversations. Amazon Connect Service Delivery Partners can help you identify business objectives and design contact center solutions that are optimized for cost, reliability, security, performance, and scalability.