AWS Partner Network (APN) Blog

Building a Cloud-Based Contact Center with Amazon Connect Service Delivery Partners

AWS Service Delivery-1Many companies that manage contact center operations expend much of their effort just keeping the infrastructure running. It takes time to develop specialized skills, attract and retain staff, and manage the procurement of software licenses and IT equipment that are complex, generally proprietary, and often not focused on helping customers.

Implementing Amazon Connect helps organizations realize significant capital and operational savings.

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. It’s based on the same contact center technology used by 70,000 Amazon customer service associates around the world to power millions of customer conversations.

Amazon Connect Service Delivery Partners help companies improve customer experience and outcomes. By choosing the best approach for the design and implementation of contact center solutions, Amazon Connect Service Delivery Partners offer experience to optimize for cost, reliability, security, performance, and scalability.

These top AWS Partner Network (APN) Partners can help you identify business objectives and design a solution based on Amazon Connect.

Learn more about the Amazon Connect Service Delivery Partners >> 


Team Up with an Amazon Connect Service Delivery Partner

The AWS Service Delivery Program identifies and endorses APN Partners with validated customer experience and a deep understanding of specific AWS services, such as Amazon Connect. These top APN Partners follow best practices for implementing AWS services and have proven success delivering AWS services to end customers.

To receive an AWS Service Delivery designation for Amazon Connect, APN Partners have gone through a service validation to verify they have successfully implemented Amazon Connect for customers and followed AWS best practices for the service.

Congratulations to our Amazon Connect Service Delivery Launch Partners! 

Become an Amazon Connect Service Delivery Partner

If you are interested in becoming an Amazon Connect Service Delivery Partner, start by taking the APN Navigate – Contact Center track. This track enables APN Partners to build expertise around Amazon Connect and its community of AWS services, and implement innovative customer experience solutions.

Through APN Navigate, you can leverage Amazon Connect training to apply to become a validated Amazon Connect Service Delivery Partner.

APN Partners that meet the Amazon Connect Service Delivery Validation Checklist may apply in APN Partner Central.