AWS Partner Network (APN) Blog

Tag: Contact Center

AWS Navigate-2019

New APN Navigate Tracks Help Partners Build Successful Cloud-Based Businesses

APN Navigate is a partner’s path to specialization on AWS, guiding organizations large and small to establish fundamental building blocks that will help them become successful APN Partners. Completing APN Navigate will help partners advance through the APN tiers and prepare for the rigorous validation associated with our APN differentiation programs, such as AWS Competency, AWS Service Delivery, and AWS Managed Service Provider (MSP).

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Building a Cloud-Based Contact Center with Amazon Connect Service Delivery Partners

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. It’s based on the same contact center technology used by 70,000 Amazon customer service associates around the world to power millions of customer conversations. Amazon Connect Service Delivery Partners can help you identify business objectives and design contact center solutions that are optimized for cost, reliability, security, performance, and scalability.

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AWS Navigate-2019

Navigate is an APN Partner’s Path to Specialization on AWS

The APN Navigate Program provides a prescriptive path for APN Partners to build a specialized practice on AWS and deploy innovative solutions on behalf of customers. We have Navigate tracks for Blockchain, Contact Center, Database Services, DevOps, End User Computing, Financial Services, High-Performance Computing, IoT, Machine Learning, Microsoft Workloads, Migration, Serverless, SAP on AWS, VMware Cloud on AWS, and the AWS Managed Service Provider (MSP) Partner Program.

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