AWS Partner Network (APN) Blog

Tag: Contact Center

Building a Cloud-Based Contact Center with Amazon Connect Service Delivery Partners

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. It’s based on the same contact center technology used by 70,000 Amazon customer service associates around the world to power millions of customer conversations. Amazon Connect Service Delivery Partners can help you identify business objectives and design contact center solutions that are optimized for cost, reliability, security, performance, and scalability.

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AWS Navigate-2019

Navigate is an APN Partner’s Path to Specialization on AWS

The APN Navigate Program provides a prescriptive path for APN Partners to build a specialized practice on AWS and deploy innovative solutions on behalf of customers. We have Navigate tracks for Blockchain, Contact Center, Database Services, DevOps, End User Computing, Financial Services, High-Performance Computing, IoT, Machine Learning, Microsoft Workloads, Migration, Serverless, SAP on AWS, VMware Cloud on AWS, and the AWS Managed Service Provider (MSP) Partner Program.

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