AWS Partner Network (APN) Blog

Tag: Contact Center

Quantiphi-AWS-Partners

Transforming Customer Experience and Boosting Retention with AI-Powered Contact Centers

Today’s global marketplace relies heavily on contact centers for streamlining, maintaining, and maximizing customer service and sales at scale. Explore the role of machine learning solutions in transforming contact centers and the key aspects of Quantiphi’s contact center intelligence (CCI) solution built on AWS. Learn how it helped a U.S.-based consumer healthcare organization address contact center challenges by using custom artificial intelligence and ML techniques.

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Servion-AWS-Partners-1

Building Personalized Customer Experiences Using Amazon Connect and Servion’s ServDesk

Servion started collaborating with AWS on hosting custom applications built for contact center customers. This helped Servion acquire knowledge of AWS services related to security, administration, load balancing, database, and networking. Learn how to build differential and personalized experiences using Amazon Connect contact flows, AWS Contact Center Intelligence (CCI) services, and ServDesk agent widgets.

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XAPP-AI-AWS-Partners

Conversational Self-Service with Amazon Kendra, Amazon Lex, and XAPP AI

XAPP AI is an AWS Machine Learning Competency Partner that provides conversational AI solutions empowering the next generation of customer service and rapid ROI. Learn about a conversational self-service (CSS) solution created by XAPP AI and powered by AWS AI services. The solution gives you the ability to provide this level of self-service experience by allowing users to ask natural language questions and get accurate answers from existing corporate knowledge bases.

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HCL-AWS-Partners

How to Accelerate the Bank 4.0 Journey with the HCL Total Experience Suite on AWS

Digital continues to redefine the customer journey for banks, and the usage of digital channels is driving the next generation of customer experience. Learn how HCL Technology’s Ziva, FluidCCI, and APIHub solutions are fully built on AWS and form an end-to-end Bank 4.0 offering for traditional and digital banks looking to transform their agent, business, and customer experiences for digital differentiation and/or cost reduction initiatives.

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Cogito-AWS-Partners

Augment Your Contact Center Productivity with Cogito Dialog’s Integration with Amazon Connect

Cogito Dialog provides human-aware technology to help professionals elevate their performance. With Cogito’s AI, you can instantly analyze hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience. This post highlights the features and benefits of Cogito Dialog’s integration with Amazon Connect, and explores how the two solutions coupled together provide a powerful start-to-finish solution for your call center.

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Zendesk-AWS-Partners

Building an Intelligent Contact Center with Zendesk and Amazon Connect

Zendesk and VoiceFoundry released the Amazon Connect app on the Zendesk Marketplace as part of a broader vision for the intelligent contact center of the future. The Amazon Connect app for Zendesk brings together a wide set of capabilities and unlocks endless possibilities for you to empower your agents and better engage your customers. By combining the powers of Amazon Connect and Zendesk, businesses can build a more intelligent contact center.

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Government-5.2

5 Areas Where AWS Helps Public Sector Partners Grow Their Business and Focus on Mission-Based Solutions

In her role leading the Worldwide Public Sector Partners and Programs team at AWS, Sandy Carter gets a firsthand look at the value and impact AWS Partners have on customers all over the world. Learn how AWS Public Sector Partners are helping customers address the needs and challenges they face today, and how the AWS Public Sector Partner Program helps organizations grow their business and focus on mission-based solutions.

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BizCloud-Experts-AWS-Partners

Transforming Eat-In Restaurant Margarita’s to a Successful Delivery, Carry-Out Business Using Amazon Connect

Due to lockdown restrictions, the global COVID-19 pandemic brought an unprecedented challenge to small, eat-in restaurants. Learn how Margarita’s Mexican Restaurant, a family-owned eat-in based in Justin, Texas, teamed up with BizCloud Experts to implement an Amazon Connect contact center solution that transformed restaurant staff into Amazon Connect agents. Within 48 hours, Margarita’s was handling its carry out and delivery business much more efficiently.

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PwC-AWS-Partners

Intelligent Case Management Using Amazon Connect and Amazon Kinesis Data Streams

There is a flurry of contact center solutions being brought to market, but enterprise customers often find these solutions time-consuming, cost-intensive, and difficult to implement. Learn how to integrate an Amazon Connect instance with Salesforce Service Cloud to automatically create a case in Salesforce using REST APIs and Amazon Kinesis Data Streams. This allows you to proactively handles call drops occurring for customers when they dial into a contact center solution.

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Training and Certification-12

New and Updated Training Courses for APN Partners—IoT, Data Analytics, Migration, and Amazon Connect

APN Partners need the right training skills and knowledge to support customers’ business goals. Together, the four training courses highlighted in this post will help APN Partners deliver on digital transformation projects using AWS IoT services; help businesses take data-driven actions based on AWS Data Analytics services; migrate customer workloads to AWS; and communicate the benefits of moving customer contact centers to the AWS Cloud.

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