AWS News Blog
Extract Insights From Customer Conversations with Amazon Transcribe Call Analytics
In 2017, we launched Amazon Transcribe, an automatic speech recognition (ASR) service that makes it easy to add speech-to-text capabilities to any application. Today, I’m very happy to announce the availability of Amazon Transcribe Call Analytics, a new feature that lets you easily extract valuable insights from customer conversations with a single API call. Each […]
AWS Named as a Leader for the 11th Consecutive Year in 2021 Gartner Magic Quadrant for Cloud Infrastructure & Platform Services (CIPS)
In my job at AWS I have the privilege of working with many different teams, all focused to help our customers lower costs, become more agile, and innovate faster. It’s greatly rewarding to see these efforts recognized by our customers and by leading analysts. Last year Gartner introduced a new Magic Quadrant for Cloud Infrastructure […]
Heads-Up: AWS Support for Internet Explorer 11 is Ending
If you are using Internet Explorer 11 (IE 11) to access the AWS Management Console, web-based services such as Amazon Chime or Amazon Honeycode, or other parts of the AWS web site (AWS Documentation, AWS Marketing, AWS Marketplace, or AWS Support), it is time to upgrade to a more modern & secure browser such as […]
AWS IoT SiteWise Edge Is Now Generally Available for Processing Industrial Equipment Data on Premises
At AWS re:Invent 2020, we announced the preview of AWS IoT SiteWise Edge, a new feature of AWS IoT SiteWise that provides software that runs on premises at industrial sites and makes it easy to collect, process, and monitor equipment data locally before sending the data to AWS Cloud destinations. AWS IoT SiteWise Edge software […]
EC2-Classic Networking is Retiring – Here’s How to Prepare
Update (August 23, 2023) – The retirement announced in this blog post is now complete. There are no more EC2 instances running with EC2-Classic networking. Update (July 29, 2021) – Added link to the Support Automation Workflow document & clarified link to AWS MGN pricing. Also updated the list of recommended instance types to favor […]
Introducing Amazon Route 53 Application Recovery Controller
Update April 20th 2022: This post has been edited to clarify the necessity to use other monitoring information about the health of standbys to determine failover readiness. Update September 13th 2021: This post has been edited to include the support for Terraform and link to the updated Developer Guide. I am pleased to announce the availability […]
AWS Contact Center Day – July 2021
Earlier this week, I ordered from Amazon.fr a box of four toothpaste tubes, but only one was in the box. I called Amazon’s customer center. The agent immediately found my order without me having to share the long order number. She issued a refund and told me I even can keep the one tube I […]
Amazon EBS io2 Block Express Volumes with Amazon EC2 R5b Instances Are Now Generally Available
Update May 31, 2022 – io2 Block Express volumes now support Elastic Volumes and Fast Snapshot Restore. To learn more, read the What’s New announcement here. At AWS re:Invent 2020, we previewed Amazon EBS io2 Block Express volumes, the next-generation server storage architecture that delivers the first SAN built for the cloud. Block Express is […]