AWS Contact Center
Your guide to Amazon Connect at re:Invent 2022
Amazon Connect has an amazing lineup at re:Invent this year, with over 30 sessions spanning Business Applications, Industry, and Partner tracks! With new launches, leadership sessions, breakouts, workshops, and an in-person customer reception, there will be something to do for everyone. Here is a guide to help you build your agenda and get the most our of your re:Invent 2022 experience.
In addition to AWS executive keynotes, like Adam Selipsky’s on Tuesday morning, there are several session you don’t want to miss:
Build intelligent businesses through cloud applications (BIZ101-L) – Leadership session
Wednesday, November 30, 10:00 AM – 11:00 AM PDT
From contact center to secure cloud communications, AWS continues to move up the stack with purpose-built services that solve organizations’ hardest problems through machine learning and AI. AWS now provides over a dozen flexible, intelligent, and easy-to-use business applications that improve customer service, employee communications, and remote work. Join Dilip Kumar, VP of AWS Applications, and Diego Pantoja-Navajas, VP of New Products for AWS Business Applications, to learn about new productivity and insight features in the AWS cloud contact center service, Amazon Connect, and other new AWS services.
Speakers: Dilip Kumar, VP AWS Applications; Diego Pantoja-Navajas, VP/GM New Products
What’s new in contact centers with Amazon Connect (BIZ202) – Breakout session
Tuesday, November 29, 1:15 PM – 2:15 PM PDT
Join Adobe and AWS to hear how cloud and AI are transforming today’s customer experience. Every year, Amazon Connect grows in capabilities and features. With more than 65 features launched in the last year, AWS continues to push forward, innovating on behalf of our customers to make it easier for you to deliver superior customer and business outcomes. Join this session to hear about the latest trends in contact centers, dive deep into the most innovative Amazon Connect capabilities, and hear directly from Adobe about how they are using Amazon Connect to deliver a superior digital-first experience for their customers.
Speakers: Prithvi Sahoo, Senior Director, Customer Experience Services, Adobe Inc; Vikas Sagar, Engineering Manager, Adobe Inc; Pasquale DeMaio, Vice President and General Manager Amazon Connect
How women leaders are transforming customer experience (BIZ102) – Customer panel session
Wednesday, November 30 , 1:00 PM – 2:00 PM PDT
Learn from our panel of experts about how they are addressing the opportunities and challenges in customer experience (CX) transformation. Hear practical advice and tips on how to create more value for your customers and innovate continuously in a digital age, while building a diverse and inclusive workforce.
Speakers: Delia Medina, VP, Innovation, First Advantage; Hexin Wilson, VP Customer Experience and Servicing, Saks.com; Kim Honeywell, AVP Strategic Solutions, Symetra; Joanna Bird, VP of Sales, NeuraFlash; Moderated by AWS’ own Laura Fraser
Finally, after a fun day of sessions, demos, and hands-on sessions, take a break and join us at the Amazon Connect and Business Applications Customer Reception! Come relax and enjoy our open bar, hors d’oeuvres, and carving stations and celebrate the progress we have all made in customer experience, contact center, and communications this year! Learn more and register here.
If you haven’t registered to attend yet, there is still time! We can’t wait to welcome you at re:Invent 2022!