ALDO Group solves their OMS challenges with Fluent Commerce on AWS

Order management & challenges

Order management systems (OMS) are critical tools for retailers that want to optimize their supply chain operations and deliver exceptional customer experiences. These systems provide businesses with near real-time global inventory visibility, allowing them to make informed decisions about inventory replenishment, allocation, and fulfillment. Additionally, order allocation is another critical capability of order management systems, which involves assigning inventory to customer orders based on predefined rules and priorities.

In this blog post, we will explore the importance of near real-time global inventory visibility and order allocation capability in optimizing supply chain operations, as well as the challenges involved in achieving these capabilities. We will also understand how organizations such as ALDO Group are solving these challenges by leveraging Amazon Web Services (AWS) Partner solutions.

Near real-time global inventory visibility

One of the most critical capabilities of order management systems is near real-time global inventory visibility. This involves providing businesses with a near real-time view of their inventory levels across multiple locations and channels, including warehouses, stores, and ecommerce platforms. By having this level of visibility, businesses can make more informed decisions about inventory replenishment, allocation, and fulfillment—reducing the risk of stockouts and overstocks while improving customer satisfaction.

One of the key challenges in achieving near real-time global inventory visibility is integrating data from disparate sources, such as ERP systems, warehouse management systems, and ecommerce platforms. This requires a flexible and scalable solution that can consolidate data into a single, unified view. Advanced analytics capabilities are also needed to make sense of the data and provide actionable insights.

Order allocation capability

In addition to near real-time global inventory visibility, order allocation is another critical capability of order management systems that helps businesses optimize their supply chain operations. Order allocation involves assigning inventory to customer orders based on predefined rules and priorities, such as location, availability, and shipping requirements. By automating the order allocation process, businesses can ensure that their inventory is allocated efficiently and accurately—improving customer satisfaction by reducing the risk of stockouts and overstocks.

A challenge in achieving efficient and accurate order allocation is handling complex allocation scenarios. For example, businesses may need to allocate inventory from multiple warehouses and suppliers based on factors such as proximity to the customer, inventory availability, and shipping requirements. This requires a solution that can handle complex allocation rules and algorithms, while providing near real-time allocation recommendations based on inventory data and customer demand patterns.

Fluent Commerce

Fluent Commerce is an AWS Retail Competency Partner that offers an advanced order management system. They provide businesses with the tools they need to achieve near real-time global inventory visibility and efficient order allocation.

One of the key features offered by Fluent Commerce is Fluent Order Management, a solution that gives retailers an ability to integrate data from disparate sources, such as ERP systems, warehouse management systems, and ecommerce platforms. This allows businesses to consolidate data into a single, unified view, providing near real-time global inventory visibility. Fluent Order Management provides actionable insights to help businesses make informed decisions about inventory replenishment, allocation, and fulfillment.

Fluent Order Management’s efficient order allocation capabilities can help businesses optimize their order fulfillment process. By assigning inventory to customer orders based on predefined rules and priorities. Fluent Order Management takes into account factors such as location, availability, and shipping requirements.

The system is equipped to handle complex allocation scenarios, such as allocating inventory from multiple warehouses and suppliers based on proximity to the customer, inventory availability, and shipping requirements. They ensure orders are fulfilled in the most profitable and customer-friendly manner possible.

With Fluent Order Management’s near real-time global inventory visibility, businesses can accurately allocate inventory to customer orders, reducing the likelihood of stockouts and backorders. This ultimately results in a more seamless and satisfactory customer experience, which is crucial for building brand loyalty and driving revenue growth.

Fluent Commerce’s adherence to the MACH methodology is also a significant advantage. MACH (microservices-based, API-first, cloud-native software as a service [SaaS], and headless) architecture allows retailers to adopt a modern tech stack that can deliver fast and seamless experiences to customers in today’s fast-paced digital landscape. As a cloud-native, API-first, and microservices-based solution, Fluent Order Management is designed to be flexible and scalable— easily integrating with other systems and platforms. This means that businesses can add new functionality or scale their operations as needed without disrupting their existing systems.

Customer success

ALDO Group solves their OMS challenges with Fluent Commerce

ALDO Group is a fashion retail company that has always been at the forefront of the omni-channel approach to retail. With a large product offering consisting of multiple SKUs, colors, and sizes, the company knew it needed to digitize quickly to better serve its customers. In order to optimize their inventory management and fulfillment processes, ALDO Group decided to ship all their ecommerce orders from store inventory. However, this approach brought a new level of complexity to their operations, as store inventory is never fully accurate, leading to potential customer dissatisfaction and lost sales.

To solve this challenge, ALDO Group needed an order management system that was exceptionally flexible and could accurately ingest inventory data from all their different systems to provide a complete and accurate view of inventory availability. They also needed a system that could optimize the fulfillment process to ensure the best, most profitable way to fulfill each order, based on near real-time inventory data.

Fluent Commerce’s order management system provided the perfect solution for ALDO Group’s needs. By leveraging the platform’s flexibility and powerful integrations, ALDO Group was able to accurately manage their inventory and fulfill orders from store inventory with confidence. Fluent Commerce’s system allowed them to ingest inventory data from all their different systems. This provided ALDO Group with an accurate view of inventory availability, while also optimizing the fulfillment process to ensure the best way to fulfill each order based on near real-time inventory data.

Thanks to Fluent Commerce’s close collaboration with AWS and their use of advanced data processing services, ALDO Group was able to process their inventory data faster and more accurately than ever before. This allowed them to manage their inventory in their OMS with ease, while also re-syncing with their ERP to avoid duplicating use cases and to better manage their business processes.

Why ALDO Group chose Fluent Commerce

To learn more about how Fluent Commerce helped ALDO Group optimize their inventory management and order allocation processes, watch this video showcasing their collaboration.

Watch this video »

Conclusion

Near real-time global inventory visibility and efficient order allocation are essential for businesses looking to stay competitive in today’s fast-paced retail landscape. Fluent Commerce’s order management system provides a leading solution for businesses facing these challenges. Leveraging the power of MACH methodology, they provide a flexible, scalable, and efficient platform for managing inventory and fulfilling orders.

By partnering with Fluent Commerce, businesses can take advantage of advanced data processing capabilities and close collaboration with industry leaders like AWS to optimize their inventory management and order allocation processes—driving increased customer satisfaction, sales, and overall business success.

Check out more AWS Partners or contact an AWS Representative to know how we can help accelerate your business.