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Tag: Amazon Connect

Amazon Lex Now Supports Telephony Audio (8 kHz) for Increased Speech Recognition Accuracy

by Victoria Kouyoumjian | on | Permalink | Comments |  Share

To increase the accuracy of speech recognition for conversations over the phone, Amazon Lex now supports telephony audio (8 kHz). You can now employ the same deep learning technology as Amazon Alexa to converse with your applications and fulfill the most common requests. Amazon Lex maintains context and dynamically manages the dialogue, adjusting responses based […]

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