Category: Amazon Chime

With the rise of voice assistants like Amazon Alexa, customer expectations for handling inquiries and transactions have shifted from the outdated phone keypad, also known as dual tone multi-frequency (DTMF), to modern conversational AI that enables machines to communicate with human beings. In this post, we demonstrate how Presidio implemented conversational AI to check the wait time and reserve a table at a restaurant using Amazon Chime SDK, Amazon Lex, and Amazon Polly.

Video conferencing provides a communication channel for meetings, but one-way screen sharing falls short of fulfilling the real needs of hybrid and remote teams. Bluescape’s goal is to make virtual meetings as effective and seamless as working together side-by-side. To do this, Bluescape has fundamentally changing the way content is shared in video meetings. Amazon Chime SDK provides the real-time communications components that enable audio, video, and screen share capabilities.