AWS Partner Network (APN) Blog

Many organizations record calls which are potential gold mines of rich insights about customer satisfaction, customer churn, competitive intelligence, service issues, agent performance, and campaign effectiveness. However, the sheer volume of phone calls exceeds a contact center’s ability to review and analyze them in order to glean those valuable insights. Learn how SourceFuse used custom microservices development to design a call center solution for a healthcare customer.

With the rise of voice assistants like Amazon Alexa, customer expectations for handling inquiries and transactions have shifted from the outdated phone keypad, also known as dual tone multi-frequency (DTMF), to modern conversational AI that enables machines to communicate with human beings. In this post, we demonstrate how Presidio implemented conversational AI to check the wait time and reserve a table at a restaurant using Amazon Chime SDK, Amazon Lex, and Amazon Polly.

Explore a migration where Vix Technology partnered with AWS ProServe and Stromasys, an AWS Migration and Modernization Competency Partner, to successfully migrating over 100 applications, including both x86 and SUN SPARC Solaris mission-critical workloads within nine months before a data center contract renewal with near-zero customer impact. Vix’s key business drivers for migration were to move to a more secure, cost effective, and resilient environment.

We are pleased to announce the new Amazon EKS Delivery specialization to help customers find validated AWS Partners that can help them implement their workloads using Kubernetes on top of Amazon EKS. The Amazon EKS Delivery specialization recognizes AWS Partners who have demonstrated technical proficiency to architect, run, and operate containerized workloads on top of Amazon EKS, helping customers drive success in their container-based modernization efforts.

We are pleased to announce the launch of the Amazon OpenSearch Service Delivery specialization to help customers find validated AWS Partners with deep technical knowledge, experience, and proven success delivering Amazon OpenSearch Service. Amazon OpenSearch Service is an open source, distributed search and analytics suite that makes it easy for customers to perform interactive log analytics, real-time application monitoring, website search, and more.

DevSecOps teams are responsible for providing enhanced infrastructure observability while ensuring they have the ability to respond to security events in a matter of minutes across the entire organization. To address this challenge, Sumo Logic and AWS collaborated to build a solution that provides end-to-end security and incident management (SIEM) across an enterprise using AWS Organizations. This SIEM solution is based on the AWS Security Reference Architecture.

Featurization is one of the most difficult problems in machine learning. Learn how graph features engineered in Neo4j can be used in a supervised learning model trained with Amazon SageMaker. These novel graph features can improve model performance beyond what’s possible with more traditional approaches. Together, these components offer a graph platform that can be used to understand graph data and operationalize graph use cases.

This year marks the 10th anniversary of the AWS Partner Network (APN). To celebrate a decade of partner-driven innovation and evolution, we launched “10 Years of Success”—a series of partner transformation stories highlighting some AWS Partners who have grown with us since 2012. To wrap up the series, we’re featuring Alert Logic, an AWS Competency Partner that provides managed detection and response (MDR) solutions cloud applications.

Digital food ordering is one of the most rapidly growing global industries today. Cognizant’s OrderServ 2.0 platform is an omni-channel digital ordering platform designed for the restaurant and food services industries. It has built-in connectors for seamless integration with restaurant point-of-sale (POS) systems, master data management, payments services, loyalty programs, and other business applications. OrderServ 2.0 is offered as a SaaS platform hosted on AWS.

The modern API lifecycle does not end once your CI/CD pipeline pushes a deployment to production and the API becomes available to clients. They still have to access documentation, try out different parts of the API, or get notifications about changes. API developer portals have become standard for businesses offering APIs to their partners and end users. Learn how to integrate ReadMe.com with Amazon API Gateway to make sure your documentation is up to date and gets changed every time you change the API.