Category: Customer Solutions

This post was co-written with Sagar Bedmutha, senior solutions architect at Tata Consultancy Services, and Rajiya Patan, AWS developer at Tata Consultancy Services Service excellence helps cultivate customer satisfaction and brand loyalty. According to Gartner, one service excellence challenge is long wait times on interactive voice response (IVR) systems. Long wait times can translate into […]

This post was co-written with Paulo Barbosa, the COO of Banfico.  Introduction Banfico is a London-based FinTech company, providing market-leading Open Banking regulatory compliance solutions. Over 185 leading Financial Institutions and FinTech companies use Banfico to streamline their compliance process and deliver the future of banking. Under the EU’s revised PSD2, banks can use application […]

In today’s fast-paced software as a service (SaaS) landscape, tenant portability is a critical capability for SaaS providers seeking to stay competitive. By enabling seamless movement between tiers, tenant portability allows businesses to adapt to changing needs. However, manual orchestration of portability requests can be a significant bottleneck, hindering scalability and requiring substantial resources. As […]

This post was co-written with Shyam Narayan, a leader in the Accenture AWS Business Group, and Hui Yee Leong, a DevOps and platform engineer, both based in Australia. Hui and Shyam specialize in designing and implementing complex AWS transformation programs across a wide range of industries. Enterprises that operate out of multiple locations such as […]

This post was co-written with Luke Sudgen, Lead DevOps Engineer Post Trade, and Padraig Murphy, Solutions Architect Post Trade, from London Stock Exchange Group. In this post, we’ll discuss some failure scenarios that were tested by London Stock Exchange Group (LSEG) Post Trade Technology teams during a chaos engineering event supported by AWS. Chaos engineering […]

Enterprise document management systems (EDMS) manage the lifecycle and distribution of documents. They often rely on keyword-based search functionality. However, it increasingly becomes hard to discover documents as such repositories grow to tens of thousands of items. In this blog, we discuss how Amazon Web Services (AWS) built an intelligent search bot on top of […]

A common challenge organizations face is how to gain confidence in and provide evidence for the continuous resilience of their workloads. Using modern chaos engineering principles can help in meeting this challenge, but the practice of chaos engineering can become complex. As a result, both the definition of the inputs and comprehension of the outputs […]

Digital biomarkers are quantitative, objective measures of physiological and behavioral data. They are collected and measured using digital devices that better represent free-living activity in contrast to a highly structured in-clinic setting. This approach generates large amounts of data that requires processing. Digital biomarker data is typically saved in different formats, and various sources require […]

Many organizations struggle to effectively manage and derive insights from the large amount of unstructured data locked in emails, PDFs, images, scanned documents, and more. The variety of formats, document layouts, and text makes it difficult for any standard Optical Character Recognition (OCR) to extract key insights from these data sources. To help organizations overcome […]

This blog post helps customers in mitigating distributed denial-of-service (DDoS) using AWS Shield Advanced, AWS WAF, and data science. We explore how to use these services along with machine learning (ML) to detect and mitigate DDoS attacks. Bad actors conduct DDoS attacks using botnets. Through botnets, attackers look for zero-day vulnerabilities—specifically on network devices such […]