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Author: Randall Hunt
Senior Software Engineer and Technical Evangelist at AWS. Formerly of NASA, SpaceX, and MongoDB.
Reaching More Customers with Web and Mobile Chat on Amazon Connect
We just launched an exciting new channel for Amazon Connect: chat. Today, we wanted to dive a bit deeper into what chat is and how it works in Amazon Connect. We built Amazon Connect from the ground up to be truly omnichannel, which means we provide a seamless experience across voice and chat for your […]