AWS Contact Center

Tag: contact flow

Automating outbound calling to customers using Amazon Connect

Two-way contact center communications are a powerful tool with which modern businesses can convey information, make inquiries, and report issues to customers—and vice versa. The powerful StartOutboundVoiceContact API action makes Amazon Connect the ideal tool for managing this dynamic. This action enables you to program outbound calls to contact customers. These contacts might take the […]

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