Tag: contact flow

During the holidays, different customer service mechanisms are deployed by contact centers based on their business needs. Some might want to extend their hours of operation due to influx of calls, while others might want to offer decreased or no hours of operation due to limited staffing. In either scenario, offering a flexible and easy […]

Two-way contact center communications are a powerful tool with which modern businesses can convey information, make inquiries, and report issues to customers—and vice versa. The powerful StartOutboundVoiceContact API action makes Amazon Connect the ideal tool for managing this dynamic. This action enables you to program outbound calls to contact customers. These contacts might take the […]