AWS Contact Center

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Creating a secure IVR solution with Amazon Connect

Join us for AWS Contact Center Day, a free virtual event where you’ll learn about the future of customer service, how machine learning can optimize customer and agent experiences—and more. Register now » Creating a secure IVR solution with Amazon Connect The contact flows in Amazon Connect can be used to create dynamic Interactive Voice Response […]

Quickly set up remote contact center agents with Amazon Connect

For several years, knowledge workers have benefited from the ease of working from anywhere (offices or home). They usually have access to the right tools and technology (often a cell phone, laptop, and an internet connection) that allows them to leverage flexible work options. However, legacy contact center workers have not been so fortunate. They […]

Using WhatsApp and Amazon Lex to escalate to voice via Amazon Connect

Today, enterprises are revamping their existing channels, such as contact centers based on interactive voice response (IVR), to provide an enhanced, seamless experience to customers. They are motivated to create an omni-channel experience, using services like Amazon Connect and Amazon Lex to enrich customer experience at a low cost. They are also using channels like […]

Automating outbound calling to customers using Amazon Connect

Join us for AWS Contact Center Day, a free virtual event where you’ll learn about the future of customer service, how machine learning can optimize customer and agent experiences—and more. Register now » Two-way contact center communications are a powerful tool with which modern businesses can convey information, make inquiries, and report issues to customers—and vice […]