AWS Contact Center

Your guide to customer experience with Amazon Connect at re:Invent 2023

AWS re:Invent 2023 is approaching quickly, and Amazon Connect is gearing up to welcome attendees from around the globe in Las Vegas November 27 – December 1. This year, attendees can check out an exciting array of presentations, hands-on learning experiences, and more, curated by the Amazon Connect team.

With so much buzz around generative AI for customer service, you won’t want to miss our breakout sessions, chalk talks, builder sessions, and workshops to learn how to get value from and start using this exciting technology to improve your customer experience. Here is a guide to help you build your re:Invent schedule to get the most out of the week in Vegas!

In addition to announcements during the re:Invent keynotes, there are several sessions you’ll want to join us for:

BIZ225-INT | C-Suite leaders talk generative AI and applications
Nov. 28 | 5:00 PM – 6:00 PM (PDT)
Join AWS Applications VP, Dilip Kumar, for a panel session with C-suite leaders from Asana, U.S. Bank, and Woodside Energy on how generative AI is changing the way we think about business outcomes, customer service, and employee happiness. This innovation talk covers the processes and systems that generative AI will transform in organizations and the challenges leaders expect when integrating technology into their tech stack. Hear about new capabilities from the AWS Applications group, including new generative AI features and services.
Speakers: Dilip Kumar, VP AWS Applications; Alex Hood, Chief Product Officer, Asana; Kent Lemon, SVP Contact Center Customer Engagement, US Bank; Meg O’Neill, CEO, Woodside Energy Group

BIZ216 | What’s next in contact centers with Amazon Connect and generative AI
Nov. 29 | 10:00 AM – 11:00 AM (PDT)
The cloud is helping companies modernize their contact centers, accelerate innovation, and deliver better customer service at scale. Today, business and contact center leaders are looking to AI technologies like generative AI to accelerate innovations that better service customers, assist and empower agents, and uncover customer and business insights from their data. Join this session to hear what’s new with Amazon Connect and how companies are optimizing their operations and everyday agent work to deliver better outcomes for their customers and business.
Speakers: Pasquale DeMaio, VP of Amazon Connect; Chris Short, Sr. Director Product Management, Capital One; Ram Mepperla, Director of Software Engineering, Capital One

Additionally, RSVP to attend our customer experience reception on Wednesday, November 29th at Villa Azur at The Venetian for a chance to network with Amazon Connect experts and your peers. Stop by after a day of re:Invent sessions for an evening of gourmet bites, playful cocktails, and conversations to explore how to level up your contact center and customer experience game.

There is still time to register and reserve your spot! We can’t wait to see you at re:Invent 2023.

Download the customer experience guide to re:Invent here.