Tag: Measures

You’ve taken your company in a new direction; the impact is a 10% growth in year-on-year revenue. Your new marketing program has increased leads by 5%. Your telecom costs have decreased by 5% because of your successful negotiations. Measuring results is an important part of our business lives. But measurements are meaningless without context, and […]

How do you know whether you’re successful in your cloud journey and your digital transformation? Or, when you’re planning your digital initiative, what benefits should you expect and how will you see them reflected in the company’s performance? Given the uncertainty and change in today’s business environment, it’s sometimes hard to find a stable baseline […]

When a measure becomes a target, it ceases to be a good measure. — Goodhart’s law As a developer fresh out of school, the first two service level agreements (SLAs) that I was accountable for were on-time delivery (OTD) and first time right (FTR). While the intention of the first time right measure was to reduce rework […]