AWS Machine Learning Blog

Category: Amazon Q

Solution Overview

Amazon Q Business simplifies integration of enterprise knowledge bases at scale

In this post, we demonstrate how to build a knowledge base solution by integrating enterprise data with Amazon Q Business using Amazon S3. This approach helps organizations improve operational efficiency, reduce response times, and gain valuable insights from their historical data. The solution uses AWS security best practices to promote data protection while enabling teams to create a comprehensive knowledge base from various data sources.

Solution Architecture

Accelerate your Amazon Q implementation: starter kits for SMBs

Starter kits are complete, deployable solutions that address common, repeatable business problems. They deploy the services that make up a solution according to best practices, helping you optimize costs and become familiar with these kinds of architectural patterns without a large investment in training. In this post, we showcase a starter kit for Amazon Q Business. If you have a repository of documents that you need to turn into a knowledge base quickly, or simply want to test out the capabilities of Amazon Q Business without a large investment of time at the console, then this solution is for you.

Build a multi-interface AI assistant using Amazon Q and Slack with Amazon CloudFront clickable references from an Amazon S3 bucket architecture

Build a multi-interface AI assistant using Amazon Q and Slack with Amazon CloudFront clickable references from an Amazon S3 bucket

There is consistent customer feedback that AI assistants are the most useful when users can interface with them within the productivity tools they already use on a daily basis, to avoid switching applications and context. Web applications like Amazon Q Business and Slack have become essential environments for modern AI assistant deployment. This post explores how diverse interfaces enhance user interaction, improve accessibility, and cater to varying preferences.

Boost team innovation, productivity, and knowledge sharing with Amazon Q Apps

In this post, we demonstrate how Amazon Q Apps can help maximize the value of existing knowledge resources and improve productivity among various teams, ranging from finance to DevOps to support engineers. We share specific examples of how the generative AI assistant can enable surface relevant information, distill complex topics, generate custom content, and execute workflows—all while maintaining robust security and data governance controls.

How Kyndryl integrated ServiceNow and Amazon Q Business

In this post, we show you how Kyndryl integrated Amazon Q Business with ServiceNow in a few simple steps. You will learn how to configure Amazon Q Business and ServiceNow, how to create a generative AI plugin for your ServiceNow incidents, and how to test and interact with ServiceNow using the Amazon Q Business web experience. This post will help you enhance your ServiceNow experience with Amazon Q Business and enjoy the benefits of a generative AI–powered interface.

Boosting team innovation, productivity, and knowledge sharing with Amazon Q Business – Web experience

This post shows how MuleSoft introduced a generative AI-powered assistant using Amazon Q Business to enhance their internal Cloud Central dashboard. This individualized portal shows assets owned, costs and usage, and well-architected recommendations to over 100 engineers.

Email your conversations from Amazon Q

As organizations navigate the complexities of the digital realm, generative AI has emerged as a transformative force, empowering enterprises to enhance productivity, streamline workflows, and drive innovation. To maximize the value of insights generated by generative AI, it is crucial to provide simple ways for users to preserve and share these insights using commonly used tools such as email. This post explores how you can integrate Amazon Q Business with Amazon SES to email conversations to specified email addresses.

Architectural Design of the Solution

London Stock Exchange Group uses Amazon Q Business to enhance post-trade client services

In this blog post, we explore a client services agent assistant application developed by the London Stock Exchange Group (LSEG) using Amazon Q Business. We will discuss how Amazon Q Business saved time in generating answers, including summarizing documents, retrieving answers to complex Member enquiries, and combining information from different data sources (while providing in-text citations to the data sources used for each answer).

Add a generative AI experience to your website or web application with Amazon Q embedded

Amazon Q embedded is a feature that lets you embed a hosted Amazon Q Business assistant on your website or application to create more personalized experiences that boost end-users’ productivity. In this post, we demonstrate how to use the Amazon Q embedded feature to add an Amazon Q Business assistant to your website or web application using basic HTML or React.

Using natural language in Amazon Q Business: From searching and creating ServiceNow incidents and knowledge articles to generating insights

In this post, we’ll demonstrate how to configure an Amazon Q Business application and add a custom plugin that gives users the ability to use a natural language interface provided by Amazon Q Business to query real-time data and take actions in ServiceNow.