Category: Amazon Transcribe

Many AWS customers have been successfully using Amazon Transcribe to accurately, efficiently, and automatically convert their customer audio conversations to text, and extract actionable insights from them. These insights can help you continuously enhance the processes and products that directly improve the quality and experience for your customers. In many countries, such as India, English […]

Over the last few years, online education platforms have seen an increase in adoption of and an uptick in demand for video-based learnings because it offers an effective medium to engage learners. To expand to international markets and address a culturally and linguistically diverse population, businesses are also looking at diversifying their learning offerings by […]

April 2024: This post was reviewed and updated for accuracy. Imagine a surgeon taking video calls with patients across the globe without the need of a human translator. What if a fledgling startup could easily expand their product across borders and into new geographical markets by offering fluid, accurate, multilingual customer support and sales, all […]

In a previous post, we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. In this post, we explore how to use Amazon AppFlow, a fully managed integration service that enables you to securely transfer data from software as a service (SaaS) applications […]

AWS offers a broad set of artificial intelligence (AI) and machine learning (ML) services, including a suite of pre-trained, ready-to-use services for developers with no prior ML experience. In this post, we demonstrate how to use such services to build an application that fosters the inclusion of people with a visual or communication impairment, which […]

Subtitle creation on video content poses challenges no matter how big or small the organization. To address those challenges, Amazon Transcribe has a helpful feature that enables subtitle creation directly within the service. There is no machine learning (ML) or code writing required to get started. This post walks you through setting up a no-code […]

This post is authored by Satish Jha, Intelligent Automation Manager, Matt Docherty, Data Science Manager, Jayesh Muley, Associate Consultant and Tapan Vora, Rapid Prototyping, from ZS Associates. At ZS Associates, we do a significant amount of qualitative market research. The work involves interviewing relevant subjects (such as healthcare professionals and sales representatives) and developing bespoke […]

Real-time feedback helps drive learning. This is especially important for designing presentations, learning new languages, and strengthening other essential skills that are critical to succeed in today’s workplace. However, many students and lifelong learners lack access to effective face-to-face instruction to hone these skills. In addition, with the rapid adoption of remote learning, educators are […]

With over 200 million users worldwide, Wix is a leading cloud-based development platform for building fully personalized, high-quality websites. Wix makes it easy for anyone to create a beautiful and professional web presence. When Wix started, it was easy to understand user sentiment and identify product improvement opportunities because the user base was small. Such […]

Update October 2023 (v0.8.7) – In this release: Generative transcript summarization and LLM powered Agent Assist are now enabled by default, and now use Amazon Bedrock by default. Generative transcript summarization now generates multiple call insights and can be easily extended and customized. The Agent Assist bot now offers on-demand in-progress call summarization to quickly […]