Tag: vets.gov

The U.S. Department of Veterans Affairs (VA) provides patient care and federal benefits to Veterans and their dependents. The organization is split up into silos of health, benefit, and cemetery benefits; VA’s web presence was similarly fractured and users had difficulty interacting with VA online. The U.S. Digital Service team at VA looked across VA’s many products from the point of view of the Veteran. What do they want to do? How do they want to interact with VA? They started as a small team, iteratively building out features on Vets.gov.