Three ways to improve your cybersecurity awareness program

Raising the bar on cybersecurity starts with education. That’s why we announced in August that Amazon is making its internal Cybersecurity Awareness Training Program available to businesses and individuals for free starting this month. This is the same annual training we provide our employees to help them better understand and anticipate potential cybersecurity risks. The training program will include a getting started guide to help you implement a cybersecurity awareness training program at your organization. It’s aligned with NIST SP 800-53rev4, ISO 27001, K-ISMS, RSEFT, IRAP, OSPAR, and MCTS.

I also want to share a few key learnings for how to implement effective cybersecurity training programs that might be helpful as you develop your own training program:

1. Be sure to articulate personal value. As humans, we have an evolved sense of physical risk that has developed over thousands of years. Our bodies respond when we sense danger, heightening our senses and getting us ready to run or fight. We have a far less developed sense of cybersecurity risk. Your vision doesn’t sharpen when you assign the wrong permissions to a resource, for example. It can be hard to describe the impact of cybersecurity, but if you keep the message personal, it engages parts of the brain that are tied to deep emotional triggers in memory. When we describe how learning a behavior—like discerning when an email might be phishing—can protect your family, your child’s college fund, or your retirement fund, it becomes more apparent why cybersecurity matters.
2. Be inclusive. Humans are best at learning when they share a lived experience with their educators so they can make authentic connections to their daily lives. That’s why inclusion in cybersecurity training is a must. But that only happens by investing in a cybersecurity awareness team that includes people with different backgrounds, so they can provide insight into different approaches that will resonate with diverse populations. People from different cultures, backgrounds, and age cohorts can provide insight into culturally specific attack patterns as well as how to train for them. For example, for social engineering in hierarchical cultures, bad actors often spoof authority figures, and for individualistic cultures, they play to the target’s knowledge and importance, and give compliments. And don’t forget to make everything you do accessible for people with varying disability experiences, because everyone deserves the same high-quality training experience. The more you connect with people, the more they internalize your message and provide valuable feedback. Diversity and inclusion breeds better cybersecurity.
3. Weave it into workflows. Training takes investment. You have to make time for it in your day. We all understand that as part of a workforce we have to do it, but in addition to compliance training, you should be providing just-in-time reminders and challenges to complete. Try working with tooling teams to display messaging when critical tasks are being completed. Make training short and concise—3 minutes at most—so that people can make time for it in their day.

Cybersecurity training isn’t just a once-per-year exercise. Find ways to weave it into the daily lives of your workforce, and you’ll be helping them protect not only your company, but themselves and their loved ones as well.

Get started by going to learnsecurity.amazon.com and take the Cybersecurity Awareness training.

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