Category: AWS Support

Securonix, a five-time Gartner Magic Quadrant Leader for SIEM, processes more than 78 million security events per second to help organizations reduce cybersecurity threats in near real time. Facing rising data volumes and an increasingly complex threat landscape, the company partnered with AWS Enterprise Support to modernize its infrastructure, migrating Spark processing workloads to Amazon EKS across 40+ clusters executing over 10,000 concurrent jobs. The transformation delivered impressive results: 30% improvement in cost performance, 99.99% availability, 91% faster code deployment (from 3-4 hours to 15 minutes), and 50% reduction in job recovery time. This modernization not only freed engineering teams from maintenance overhead but also established a scalable foundation for future growth, including planned integration of Amazon Bedrock’s generative AI capabilities.

Customers implementing sophisticated solutions based on AWS technologies often seek out qualified partners who bring their industry expertise to the table and help accelerate a return on investment (ROI) that achieves business outcomes faster. Partner-Led Support offers AWS Partners the opportunity to expand their sources of recurring revenue by complementing and supplementing AWS capabilities in delivering technical support to customers.

We are excited to announce the general availability of AWS Incident Detection and Response, a new add-on to AWS Enterprise Support that’s enabled under the AWS Solution Provider Program and AWS Distribution Program. This leverages the proven operational, enhanced monitoring, and incident management capabilities used internally by AWS teams and externally by AWS Managed Services (AMS). Enrollment into AWS Incident Detection and Response is available October 1, 2022.