Category: AWS Support

Customers implementing sophisticated solutions based on AWS technologies often seek out qualified partners who bring their industry expertise to the table and help accelerate a return on investment (ROI) that achieves business outcomes faster. Partner-Led Support offers AWS Partners the opportunity to expand their sources of recurring revenue by complementing and supplementing AWS capabilities in delivering technical support to customers.

We are excited to announce the general availability of AWS Incident Detection and Response, a new add-on to AWS Enterprise Support that’s enabled under the AWS Solution Provider Program and AWS Distribution Program. This leverages the proven operational, enhanced monitoring, and incident management capabilities used internally by AWS teams and externally by AWS Managed Services (AMS). Enrollment into AWS Incident Detection and Response is available October 1, 2022.