Category: Amazon Lex

In this post, we illustrate how Clarus Care, a healthcare contact center solutions provider, worked with the AWS Generative AI Innovation Center (GenAIIC) team to develop a generative AI-powered contact center prototype. This solution enables conversational interaction and multi-intent resolution through an automated voicebot and chat interface. It also incorporates a scalable service model to support growth, human transfer capabilities–when requested or for urgent cases–and an analytics pipeline for performance insights.

In the post Principal Financial Group increases Voice Virtual Assistant performance using Genesys, Amazon Lex, and Amazon QuickSight, we discussed the overall Principal Virtual Assistant solution using Genesys Cloud, Amazon Lex V2, multiple AWS services, and a custom reporting and analytics solution using Amazon QuickSight.

In this post, we explore how Principal used this opportunity to build an integrated voice VA reporting and analytics solution using an Amazon QuickSight dashboard.

In this post, we show you how to set up Amazon Lex for an omnichannel chatbot experience and Amazon Bedrock to be your secondary validation layer. This allows your customers to potentially provide out-of-band responses both at the intent and slot collection levels without having to be re-prompted, allowing for a seamless customer experience.

In this post, we show how you can integrate Amazon Lex with Amazon Bedrock Knowledge Bases and ServiceNow to provide 24/7 automated support and self-service options.

When building voice-enabled chatbots with Amazon Lex, one of the biggest challenges is accurately capturing user speech input for slot values. Transcription confidence scores can help ensure reliable slot filling. This blog post outlines strategies like progressive confirmation, adaptive re-prompting, and branching logic to create more robust slot filling experiences.

Global Resiliency is a new Amazon Lex capability that enables near real-time replication of your Amazon Lex V2 bots in a second AWS Region. When you activate this feature, all resources, versions, and aliases associated after activation will be synchronized across the chosen Regions. With Global Resiliency, the replicated bot resources and aliases in the […]

In this post, we demonstrate how to deploy a contextual AI assistant. We build a solution which provides users with a familiar and convenient interface using Amazon Bedrock Knowledge Bases, Amazon Lex, and Amazon Connect, with WhatsApp as the channel.

As conversational artificial intelligence (AI) agents gain traction across industries, providing reliability and consistency is crucial for delivering seamless and trustworthy user experiences. However, the dynamic and conversational nature of these interactions makes traditional testing and evaluation methods challenging. Conversational AI agents also encompass multiple layers, from Retrieval Augmented Generation (RAG) to function-calling mechanisms that […]

In today’s digital landscape, the protection of personally identifiable information (PII) is not just a regulatory requirement, but a cornerstone of consumer trust and business integrity. Organizations use advanced natural language detection services like Amazon Lex for building conversational interfaces and Amazon CloudWatch for monitoring and analyzing operational data. One risk many organizations face is […]