AWS Partner Network (APN) Blog

AWS Marketplace Product Support Connection Helps Software Vendors Provide More Seamless Product Support

The following is a guest post from our AWS Marketplace team.

Timely, high-quality software support is a critical part of business-to-business and business-to-consumer software sales. To help ensure that software vendors on AWS Marketplace have the tools to easily support their end customers, AWS Marketplace today released AWS Marketplace Product Support Connection (PSC), a new program that gives vendors more visibility into the end customer in order to more easily provide product support. Using PSC, customers can choose to share information such as name, organization, and email address with software vendors through the AWS Marketplace website.

Customers can share their contact data directly in the AWS Marketplace web site during or after the subscription process, without needing to go to a separate web site to register for support.  AWS Marketplace then shares the provided data, along with details such as product code and subscription information, with software vendors via an API. The data that customers share through the program lets vendors keep customer contact information up to date in their support systems, enabling vendors to quickly verify and access customers’ identities upon receiving a support request.

If you are an AWS Marketplace software vendor and would like to enroll your products in PSC, you will need to integrate with the API, provide a writeup of the support processes you plan to follow under PSC, and ensure that you meet a few program requirements. To get started, please log in to the AWS Marketplace Management Portal to learn more.

AWS Marketplace is launching this new feature with nine vendors who provided feedback on the program design and integrated early. We’d like to thank Barracuda, Chef, Matillion, Rogue Wave, SoftNAS, Sophos, zData, Zend, and Zoomdata for their commitment to providing high-quality product support.

AWS Marketplace offers more than 2,700 software listings from more than 925 independent software vendors. If you are a U.S.- or E.U.-based software vendor and would like to list your product for sale on AWS Marketplace, please visit our Sell on AWS Marketplace page to get started.