Category: Artificial Intelligence

Every evening, millions of people sit on their couch looking for entertainment. Switching on a device is easy, but what really happens behind the scenes? How is your favorite content prepared so you can see it through your chosen streaming apps, TV channels or websites? The challenge that media companies face today is huge, as […]

Successful businesses not only have great products and services; they also have a deep understanding of their customers. Companies that can use behavioral analytics in marketing automation platforms are better equipped to deliver real-time marketing efforts. According to a research case study from Deloitte, companies with a customer-centric business model are 60% more profitable. Knowing […]

Recently, we have had customers express the desire to build “omni-channels.” These omni-channels provide a centralized overview of digital engagement channels that help you better understand your customers and offer a more personalized experience. Many companies have tried or are trying to implement an omni-channel strategy. However, because most existing channels are built on different platforms and […]

Conversational interfaces have become increasingly popular, both on web and mobile. Businesses realize these interactions are resulting in quicker resolutions of customer concerns than a more traditional approach of agent interactions. An intelligent chatbot on top of customer-facing platforms comes with inherent benefits. Among these are 24/7 customer support with no agent wait-times, improved operational […]

Research organizations across industry verticals have unique needs. These include facilitating stakeholder collaboration, setting up compute environments for experimentation, handling large datasets, and more. In essence, researchers want the freedom to focus on their research, without the undifferentiated heavy-lifting of managing their environments. In this blog, I show you how to set up a managed […]

Introduction Building a search engine can be a daunting undertaking. You must continually scrape the web and index its content so it can be retrieved quickly in response to a user’s query. The goal is to implement this in a way that avoids infrastructure complexity while remaining elastic. However, the architecture that achieves this is […]

The goal of the AWS Architecture Blog is to highlight best practices and provide architectural guidance. We publish thought leadership pieces that encourage readers to discover other technical documentation, such as solutions and managed solutions, other AWS blogs, videos, reference architectures, whitepapers, and guides, Training & Certification, case studies, and the AWS Architecture Monthly Magazine. […]

In the blog, Redacting Personal Data from Connected Cars Using Amazon Rekognition, we demonstrated how you can redact personal data such as human faces using Amazon Rekognition. Traversing the video, frame by frame, and identifying personal information in each frame takes time. This solution is great for small video clips, where you do not need […]

This post was co-written by Abdullah Sahin, senior technology architect at Accenture, and Muhammad Qasim, software engineer at Accenture.  Organizations deploying call-center chat bots are interested in evolving their solutions continuously, in response to changing customer demands. When developing a smart chat bot, some requests can be predicted (for example following a new product launch […]

Customers from startups to enterprises observe increased revenue when personalizing customer interactions. Still, many companies are not yet leveraging the power of personalization, or, are relying solely on rule-based strategies. Those strategies are effort-intensive to maintain and not effective. Common reasons for not launching machine learning (ML) based personalization projects include: the complexity of aggregating […]