Category: Amazon Q

We are excited to announce that Amazon Q in QuickSight is now generally available. This release provides all Amazon QuickSight Enterprise Edition users access to powerful generative business intelligence (BI) capabilities. QuickSight Reader and Author users can now access data Q&A capabilities that previously required accounts to add the QuickSight Q add-on. New Reader Pro […]

We’re excited to announce that Amazon Q in QuickSight, previously announced in preview at AWS re:Invent 2023, is now generally available, bringing Generative BI capabilities to all Amazon QuickSight user roles. Organizations have amassed massive amounts of data, and customers we talk with are looking for faster ways to put that data to work informing […]

Traeger Grills invented the Original Wood-Fired Grill over 30 years ago in Mt. Angel, Oregon. We make it easy for home cooks to create delicious wood-fire flavored meals, and have enhanced our grill products by selling a variety of merchandise, from wood pellets and accessories to meals, seasonings, and T-shirts. Traeger Grills’s Customer Experience team is responsible for order management, customer service, and technical support for customers and commercial partners like The Home Depot, ACE Hardware, and Amazon. In this post, we discuss how Traeger Grills’s Customer Experience team uses Amazon QuickSight for data insights, helping drive customer satisfaction score from approximately 72% to 93%, and improved our first call resolution number from about 40% to 75%.