Tag: Amazon Lex

How can I add Amazon Lex voice bots my existing telephony services? Many customers would like to improve the customer contact experience by incorporating voice chatbots. However, customers may not want to disrupt their telephony infrastructure in order to add this capability — for example, they may wish to leverage existing infrastructure, retain telephone numbers, […]

In sales and service, chat messaging is an effective communication channel allowing customers and employees to communicate with each other as easily as they do with friends and family. These asynchronous conversations not only move the sales or service process forward they help develop a relationship between employees and customers. Common use cases include employees […]